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Senior Product Manager - Fulfilment Data and Alerts

Job Reference tesco/TP/6301980/668283

This job has been closed.

Number of Positions:
1
Contract Type:
Permanent
Salary:
Competitive
Working Hours:
36
Location:
London/Welwyn Garden City
Closing Date:
13/05/2022
Job Category:
Product Management
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
• Annual bonus scheme where you can earn 10-20% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a household member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C’s apply
• 25% off Tesco Café
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

As a Senior Product Manager, you are responsible for putting data in the hands of decision makers that serve 1.5 million customer orders per week. We have over 40,000 colleagues who rely on data to serve our customers and that’s where you help. By reducing the time to know they have an action to perform and surfacing the right functionality, you enable them to serve our customers, communities and planet a little better every day. This is pivotal for running existing operations at scale like Grocery Home Shopping and Click & Collect whilst also being pivotal to industry changing propositions like Whoosh (Tesco’s on-demand grocery delivery proposition).

You will be responsible for

We’re looking for someone who has a history of delivering value to customers. You will be accountable for evolving and driving the product vision & strategy, partnering with business stakeholders to set future direction as part of the wider business strategy. You will be writing user stories, creating backlogs and setting priorities.

This role is also a great first step into management as it includes managing a small team (no prior management experience required) and we are looking for someone to help lead our transition to a product led mindset. Whilst we operate in a service-oriented architecture and have strong underlying technology capabilities we are on a journey to becoming product led and part of this role will be helping to lead the team on this.

If you want to come join our team and build some world leading fulfilment capabilities that serve customers, communities and our planet then let us know.

List of accountabilities includes:
• Understand key user personas, customers & stakeholders for the product and their pain points.
• Am accountable for the performance/ adoption of the product and work towards achieving the Outcomes and Key Results (OKRs)
• Prioritise work and decisively resolve trade-offs with peers and senior leaders
• Effectively document and explain new requirements to the engineering team using user stories with acceptance criteria and help the team in breaking down complex work 
  into smaller, deliverable chunks of value that can be delivered faster.
• Steer sprint/ release planning sessions by working with the engineering counterparts to plan sprints/ releases that deliver maximum business value in least effort
• Drive the acceptance and adoption of ideas and improvements with product teams and engineering stakeholders
• Prioritise coordinate and communicate the resolution of live product issues independently
• Provide leadership and direction to cross functional team (s) on short-term tasks/ near-term priorities
• Be the subject matter expert building on my history of delivering value to customers

You will need

• I have applied UX/UI disciplines and principles to the products I work on, making  
  sure I design a product that is intuitive and easy to interact with for the customer
• I appraise and analyse the results of customer research and use the results to 
  influence product outcomes and strategic goals. 
• I know how diverse personas or customer groups perceive, understand and 
  experience my product in different ways
• I write hypothesis statements and work directly with optimisation managers and/or 
  engineers to set up and execute experiments
• I know how large technology systems should interact with each other and track 
  health metrics (uptime, SLOs, response time, etc)
• I am involved in setting the vision and strategy for my product area and develop 
  and baseline my product's OKRs
• I engage with and am actively involved in market research, leveraging insights to 
  shape the vision and strategic direction of the product in line with business and 
  Technology goals and customer expectations.
• I am skilled in using various data types in different situations and know when to 
  use quantitative and/or qualitative data
• I am an expert in machine learning concepts and know how to leverage them to 
  build products. 
• I understand large scale data platforms and how they can increase the scalability, 
  availability, performance, and security of my organisation’s data

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.


At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.


Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

It remains that Shire Park is our central location for Head Office teams. We have recently announced that we will be moving towards a more blended working week – combining office and remote working.  Our base will be the office, where we connect, collaborate and innovate – and there will be the expectation for everyone to be in the office more often than not. For Head Office roles we therefore expect colleagues to spend a proportion of their time at our offices in Shire Park.

We are supportive of colleagues having conversations with hiring managers about what office presence will look like in the context of the role.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.