Chapter Lead - Product (Tesco Mobile)

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

Tesco Mobile depends on its Product Owners to be the voice of our customers and colleagues. 

As the Chapter Lead for Product you will play a key leadership role within the Product, Insight & Research Chapter Area. Product Owners drive and inspire the business to deliver incomparable value to customers through our propositions, journeys and customer experiences. Each of our Product Owners work in a squad across Tesco Mobile and has ownership for their journey, ensuring customers are delighted in every interaction they have with Tesco Mobile.

As Chapter Lead, you will be responsible for the 'how' of your chapter; building skill, capability and consistency that enables our Product Owners to deliver outstanding value for the business and our customers.

You will be responsible for

• The skill our colleagues bring will be key to our future success. Our Chapter Leads play the leading role in building brilliant capability by focusing on the 'how' of their chapter.
• Chapter Leads set the standard for subject matter expertise. You are first and foremost a Product expert who brings exceptional leadership skills to drive consistancy in tooling, processes, ways of working, and knowledge to grow the skill level of chapter members
• You will be a thought leader across the business for Product ownership and Product management, working cross-functionally to solve complex problems that require the highest level of expertise and shaping the evolution of product practice at Tesco Mobile.
• You will manage and grow your Chapter members, creating an inclusive culture in which everybody can be at their best.
• You will be outcome-obsessed, working with our tribe leads to ensure chapter members are allocated to the right areas of the business balancing their aspirations and development needs with business outcomes
• There may be a requirement for you to step into squad delivery as a PO alongside your Chapter Lead responsibilities, dependent on business priorities. In this scenario you would target a 60/40 split weighted towards in-squad delivery.

You will need

• Can demonstrate expertise in Product Ownership, particularly for customer journeys, experiences and propositions
• Strong Product Management or Product Ownership background
• Broad understanding of Tesco Mobile and how our business works
• Demonstrates excellent leadership skills and can show evidence of leading cross-functional teams
• Can show evidence of developing colleagues and creating a high-performance culture
• Is non-hierarchical and collaborative, creating a culture of trust
• Shows evidence of critical thinking and innovation
• Has an interest in coaching and mentoring people to achieve brilliant customer and colleague outcomes

About us

A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.