Customer Propositions Assistant - Whoosh

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

This role plays a key part in developing and delivering customer propositions for the Online business, ensuring they are insight‑driven, customer‑focused, and executed to a high standard. You’ll work closely with the Customer Proposition Manager and partner with cross‑functional teams to shape new ideas, bring concepts to life, track performance, and ensure the customer is at the heart of every decision.

At Tesco, a Proposition is defined as a service, product, or promise that meets a clear customer need. Sitting at the centre of the business, the Customer Proposition Team collaborates widely to build both long‑ and short‑term propositions that create compelling reasons for millions of customers around the world to choose Tesco, more often and for more of what matters to them.

You will be responsible for

• Supporting proposition development: Helping to create compelling, insight‑led concepts that meet clear customer needs and align with the wider strategic plan.
• Using data and insight: Gathering, organising, and interpreting customer and market data to inform decision‑making and identify trends, risks, and opportunities.
• Collaborating cross‑functionally: Working with squads and Centres of Expertise across Online and Technology to translate ideas into fully formed propositions across the 6Ps.
• Briefing and coordination: Supporting the briefing of insight, execution (communications), and design teams to ensure propositions are delivered clearly, consistently, and effectively.
• Monitoring and reporting: Tracking key customer and category metrics, sharing updates, and highlighting opportunities to optimise performance.
• ‘The How’: Building strong, collaborative relationships across squads, cross‑functional partners, and key stakeholders, while maintaining visibility of plans and ensuring accurate documentation and timely updates between Customer and Online teams.
• Ensuring compliance: Following our Business Code of Conduct and acting with integrity and due diligence at all times.

You will need

• A strong customer focus and genuine curiosity about customer behaviours, motivations, and needs.
• Analytical ability, with confidence in organising and interpreting data to support informed decision‑making.
• Good communication skills, both written and verbal, with strong attention to detail.
• A collaborative mindset, able to work effectively with cross‑functional teams and build positive working relationships.
• Commercial awareness and an interest in retail and digital trends.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong organisational skills, with the ability to manage multiple tasks and priorities in a fast‑paced environment.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying