Fleet Technical Support Executive - 12 month fixed term contract

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

We are on the lookout for a Fleet Technical Support Executive to join our Distribution and Fulfilment team on a 12 month fixed term contract. The Dotcom Fleet Team, part of Tesco Fulfilment and the wider Distribution Fleet function, manages all Tesco.com home delivery vehicles across the UK and ROI. Their role ensures vehicles are safe, legal, available, and maintained to the standards required to support a seamless grocery home‑delivery service.

As part of Tesco’s fast‑growing online Customer Fulfilment operation, the team contributes directly to delivering an excellent end‑to‑end customer experience — from the moment an order is placed to the doorstep handover.

They work closely with Supply Chain to ensure vehicles are correctly specified, manufactured, delivered on time, and responsibly decommissioned at end‑of‑life. The team also partners with Driver Safety and Compliance to ensure stores have the right tools and support to deliver customer orders effectively.

You will be responsible for

• Audit vehicle processes to ensure legal compliance, while reviewing and approving all van damage costs — including challenging charges, negotiating with suppliers, and ensuring high‑quality, cost‑effective repairs.
• Analyse trends such as VOR, defects, EV charging sessions, and common damage items to identify cost‑reduction and improvement opportunities, feeding insights back to manufacturers and internal teams.
• Manage key operational processes including silver parts, Lightfoot accounts, store queries, and EO portal activities (training, user/vehicle/RFID management, troubleshooting).
• Work closely with DSCMs, Leads, repairers, and maintenance suppliers through weekly VOR reviews, investigation discussions, and training on R2C repair codes.
• Support the development and rollout of new processes for stores, suppliers, and the India team, while contributing to ad‑hoc operational projects as needed.

You will need

• Working knowledge of commercial vehicles, including parts costs and standard repair times.
• Experience in commercial body repairs.
• Strong IT skills, including proficiency in Microsoft Office.
• Familiarity with the R2C fleet management system (advantageous but not essential).
• Strong organisational skills.
• Ability to thrive in a fast‑paced operational office environment.
• Excellent team player.
• Good negotiation skills.
• Flexible, responsive, and able to plan and organise effectively.
• Ability to build strong and effective working relationships.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.