Customer Journey Manager- Rewards

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

Leads the design, setup, and delivery of Reward campaigns within the Customer Journey team, driving initiatives that boost sales performance and customer growth. Manages budgets and forecasting for reward mechanics to ensure financial targets are achieved and resources are allocated effectively. Collaborates with stakeholders across product, audience, finance, and operations to align reward strategies with customer needs and commercial objectives. Partners with analytics teams, including EA, to leverage data and segmentation for creating targeted, personalized journeys that build loyalty and deliver impactful campaigns.

You will be responsible for

• Own the reward strategy, ensuring it’s customer-led, commercially effective, and aligned with business OKRs.
• Lead end-to-end campaign delivery, working cross-functionally to execute on time and to target.
• Drive customer engagement and growth through integrated, data-driven reward propositions.
• Manage budgets and forecasts, partnering with Finance to meet financial objectives.
• Identify opportunities and risks, addressing gaps and accelerating learning through Test & Learn initiatives.

You will need

• CRM strategy development and execution
• CLTV management and strong commercial acumen
• Data-driven decision-making and strategic problem-solving
• Customer journey design aligned to business priorities
• Cross-functional leadership and stakeholder management
• Clear communication and storytelling for diverse audiences
• Financial planning and effective prioritisation

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.