Performance Decisioning Lead

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

In this role, you’ll be the guardian of measurement and insight standards for Personalisation—setting principles, standardising and automating outputs, and chairing key forums such as the Measurement Community of Practice and Customer Measurement Council. These forums ensure we’re not only doing things right but doing the right things. You’ll translate overarching strategies into practical operating rhythms, influence senior stakeholders, and make complex, customer-led decisions that drive business outcomes. Alongside this, you’ll coach and develop team members, balancing the delivery of short- and long-term value.

You will be responsible for

• Own Measurement Strategy: Define and evolve the end-to-end measurement framework, ensuring robust, consistent metrics and methodologies aligned to business objectives.
• Set Standards & Governance: Establish best practices for testing, controls, and causal inference; act as the quality gatekeeper for all insight outputs.
• Enable Scalable Reporting: Drive automation and standardisation to create a single source of truth for personalisation performance.
• Innovate & Benchmark: Integrate advanced measurement techniques, embed compliance guardrails, and continuously benchmark against industry leaders.
• Collaborate & Influence: Partner with cross-functional teams and chair governance forums to validate approaches, inform decisions, and foster continuous learning.

You will need

• Analytics & Measurement Expertise: Extensive experience in analytics and insights, with strong knowledge of incrementality, controls, and causal measurement in multi-channel environments.
• Framework Leadership: Proven ability to design and maintain measurement quality frameworks and deliver measurable value through personalisation and CRM initiatives.
• Cross-Functional Influence: Skilled at leading complex, multi-disciplinary teams and simplifying technical methodologies for non-technical stakeholders.
• Industry Knowledge: Background in retail, loyalty, and multi-channel customer programmes.
• Strategic Storytelling: Ability to turn data into actionable strategies and communicate with clarity and impact at all levels.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.