Insight Analyst

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

We are on the lookout for a Insight Analyst to join our Product Quality team here at Tesco. This person will be supporting the development and improvement of our multi-channel returns propositions, through providing insight and operational support to the Returns, Online, and Store Operational teams. You will also be transforming data into actionable insight.

You will be responsible for

• Keeping up to date with trends in refunds and returns, competitor activity & market dynamics and sharing with my team.
• Working with both our store, online and strategy teams to understand the business priorities across all our different channels.
• Providing the team with administrative/analytical support, and manipulate data, to create meaningful insight which the teams can react quickly to.
• Investigating trends and drivers of customer satisfaction and refund/returns issues across all categories and creating recommendations from that insight.
• Creating insight on what products customers are returning, how often and why are they returning them, along with analysing the associated end to end returns costs.
• Analysing returns data to support business cases.
• Team KPI tracking.

You will need

• Root Cause Analysis.
• Data Analysis Skills - (SQL knowledge desirable).
• Insight techniques.
• Attention to detail.
• Strong Excel Skills.
• Decision Making.
• Working in collaboration with wider teams.
• Ability to use your own initiative.
• General Microsoft Office Skills.
• Presentation skills.
• Self-motivated.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.