Support Service Engineer

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

As a Support Service Engineer at Tesco across the North of England, you’ll play a vital role in ensuring our stores remains a safe, functional, and welcoming environment for customers and colleagues alike. You’ll be part of a skilled team responsible for carrying out planned and reactive maintenance across a range of systems and equipment, helping to keep our operations running smoothly.

Your work will directly impact the shopping experience of thousands of customers every day. You’ll use your technical expertise to identify and resolve issues efficiently, always prioritising safety, compliance, and quality.

This is a hands-on role that requires a proactive mindset, strong problem-solving skills, and a commitment to delivering high standards. In return, you’ll be supported with ongoing training, opportunities to grow your career, and the chance to be part of one of the UK’s most recognised and respected retail brands.

This is a remote role with occasional visits to store.

The Hiring Manager for this vacancy is Tony Allen.

You will be responsible for

Join our dynamic Property Maintenance team as a Service Support Engineer, where you'll play a key role in keeping our stores and offices running smoothly, safely, and efficiently. This is a fantastic opportunity for someone who thrives on solving problems, collaborating across teams, and making a real impact every day.

What you'll be doing:

• Diagnosing and resolving maintenance issues remotely, using smart systems and data to drive timely, permanent solutions.
• Spotting trends and opportunities to improve how we operate, using insights from our systems to shape smarter maintenance strategies.
• Working closely with colleagues across functions, building strong relationships and communicating clearly to optimise resource planning and dispatching.
• Developing and embedding incident investigation processes, helping us learn from issues and continuously improve.
• Visiting sites when needed, providing hands-on support and technical expertise.
• Championing safety, ensuring our stores and offices are safe for colleagues and customers alike.
• Driving asset uptime, making sure repairs are completed within agreed timeframes.
• Putting people first, with every decision guided by the wellbeing of our communities, customers, and colleagues.
• Meeting all statutory and compliance requirements, with a strong focus on doing things the right way.
• Managing your time effectively, prioritising tasks to deliver the best results.
• Being cost-conscious, making smart decisions that balance quality, speed, and value.

You will need

• Performance Management and Improvement
• Communication & stakeholder management
• Data analysis
• Problem Solving
• System and IT proficiency
• Maintenance planning & processes
• Governance and compliance 
• Organisational and planning skills
• Maintenance and/or engineering experience
• Customer service in a relevant fast moving 24/7 business. 
• 5 years’ experience within a relevant industry provider in a related engineering role. 
• Refrigeration ideally form a commercial back ground with experience maintain and installing refrigeration units and packs.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.