Panel Manager

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

Positioned at the heart of our Customer team, the Insight team plays a critical role in shaping a truly customer-centric business. Our mission is to lead the understanding of colleagues, customers, competitors, and market performance—providing clear, actionable insights that drive meaningful change and help us consistently win with customers.

As Panel Manager, you will take ownership of the day-to-day management of our customer panel. Working cross-functionally, you’ll ensure the panel delivers robust, representative insights that inform and advance our customer proposition.

In this role, you'll place customers at the core of everything we do—partnering closely with teams across Marketing, Technology, and Product to develop a long-term, sustainable vision for the panel and its contribution to our business strategy. Your work will help embed the customer voice into key decisions, ensuring our propositions reflect real customer needs and expectations.

You will be responsible for

• Grow and manage a large customer community, ensuring it supports the proposition in achieving key objectives and performance measures.

• Drive engagement with Tesco and our products across the community, delivering actionable, high-quality insight to stakeholders throughout the business.

• Champion a customer-first mindset within your team and across wider stakeholder groups, with a strong emphasis on insight quality and impact.

• Lead and prioritise future development needs, managing our relationship with Technology to deliver scalable, long-term solutions for community operations.

• Support and develop the Panel Coordinator, overseeing their day-to-day responsibilities while coaching for long-term growth and capability.

• Collaborate with the Marketing Manager and Group Communications, empowering colleagues to actively contribute to and benefit from the proposition.

• Establish and uphold policies and protocols for effective community management—aligning with best practice standards and proactively monitoring for fraud and misuse.

• Maintain and optimise community segmentation, ensuring the structure remains relevant, representative, and aligned with evolving business needs.

You will need

• Excellent verbal and written communication skills, with the ability to engage clearly and confidently with both customers and stakeholders.

• Strong stakeholder management skills, with a proven ability to influence and collaborate effectively across cross-functional teams.

• Curiosity and empathy for customers, with a strong drive to support and embed a customer-centric culture.

• Experience leading customer panels or online communities, with an understanding of how to deliver actionable insight at scale.

• Good knowledge of data privacy regulations and GDPR best practices, ensuring compliance and customer trust in all interactions.

• Strong organisational skills and attention to detail, enabling high-quality delivery across multiple priorities.

• Experience managing strategic projects or processes, with a focus on long-term impact and continuous improvement.

• A practical problem-solving mindset, able to identify and implement effective solutions.

• Innovative thinking, with a desire to identify efficiencies and improve how the panel operates.

• Proficiency in Microsoft Excel, with the ability to analyse and present data clearly.

• A customer-first approach, ideally backed by experience in a customer service or customer engagement role.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.