One Stop - Services Support Partner

What’s in it for you

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
• 20% Discount on F&F Clothing in Tesco Stores *
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank *
• Discounted eye care through Vision Express *
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Discounted Simply Health cash plan
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation *
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable to job role)
• Private Medical insurance (if applicable to job role)
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.
•    * T&C's Apply

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do .

At One Stop, we’re so proud to have raised over £10.4million in the last 10 years! Not only this, we also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015 our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.

Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart – and our colleagues have had a go at everything! From climbing mountains, to running marathons in Spain to simply organising a raffle, we’re up for anything!

Diversity & Inclusion at One Stop  

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.

One of the most important things is making sure all our colleagues feel welcome at One Stop and our colleague networks do a fantastic job at communicating that. They provide a safe space for our colleagues to share their thoughts and experiences, raising awareness for important issues and representing our diverse workforce. Our Colleague Networks are Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity and Women’s.

We're proud to be a Disability Confident Committed employer. We put this into practice by ensuring against discrimination and providing support to those who may need it.

Learning & Development at One Stop

At One Stop our vision is create a learning culture where colleagues are learning every day. Whether you want to focus on your personal development, build confidence in your existing role or focus on growing your career, learning will help you to achieve your personal and professional goals. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

About the role

One Stop is looking for a dedicated professional to drive regional performance by collaborating with Retail to enhance the bottom 10% of services. Utilizing data and the 80/20 principle, the focus is on areas with the greatest impact. The role involves managing post office mains branches, ensuring high performance and continuous improvement, with full P&L accountability. Support for post office locals with best practices and training to boost profitability is also essential.

Responsibilities include overseeing new store openings and closures, managing projects for new services, and communicating changes effectively. Enhancing vending solutions, PayPoint, and parcels performance, and building strong relationships with partners and retail teams are key aspects. As the go-to entity for all services in the region, making informed decisions that benefit customers, colleagues, and the business, while ensuring safety and welfare, is crucial.

You will be responsible for

• I have a full understanding of performance on my region, and working collaboratively with Retail to improve the bottom 10% of each service to drive overall performance 
• I   review data and feedback from multiple sources, applying the 80/20 principle to identify where I spend my time it will have the biggest impact in my stores 
• I have full management accountability of post office mains branches, leading a team of officers in charge to deliver a high performing team, clear succession and continuous improvements
• Post office mains - I have full P&L accountability for my post office mains and have clear plans for achieving sales, shrink and labour budgets
• Post office locals – I provide support with shrink, best practices, training support to retail Area Managers to improve profitability of our locals
• I take ownership of new stores, ensuring services are available from day one of trade 
• I take ownership of store closures, ensuring services are removed on time
• I Manage projects for new services throughout the business
• I arrange communications to stores about changes to our services and keep the Services My Stop page up to date and relevant
• I drive performance across vending solutions through clear reporting and store visits, reducing time and increasing cups per day – TIB, F`real, Costa, Robinsons
• I drive operational excellence on PayPoint, and Parcels through improved store compliance
• I build strong relationships with external partners to drive operational improvement 
• I build strong relationship across retail; I have clear communication plan and give regular updates on performance and progress at regional / Area meetings. I am the go-to person on the Region for all services
• I make decisions that are considered and appropriate to the information available and right for customers, colleagues, and the business.
• I manage & conduct work activities in such a way as to ensure the safety, health & welfare at work of all colleagues & customers

I Spend

• 35% Leading my Post office mains teams
• 20% Supporting my region on achieving operational excellence on all vending and services
• 25% leading projects 
• 20%  Planning and communicating with stakeholders both internal and external

About us