Marketplace Operations Executive (12 month Fixed Term Contract)

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

About Marketplace

Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

Life on the team

As a creative pioneer, you’ll be a true innovator in your field. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Finance, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

You will be responsible for

• Support the sellers who’ll be using the Tesco Marketplace platform
• Keep a close eye on the quality of products on Marketplace
• Use your understanding of online marketplaces to help sellers maintain and grow their businesses
• Manage KPIs across a number of metrics and create a regular reporting process to monitor the relevant metrics
• Act as a SME for seller performance and compliance
• Ensure that all our sellers adhere to the guidelines we set for Tesco Marketplace
• Work closely with our Customer Engagement Centre, Product/Tech and other partner teams to solve any issues or problems that arise

You will need

• Superb data manipulation skills – this means you should be proficient with MS Excel
• The ability to quickly grasp and utilise multiple product systems
• Significant project management skills
• Experience of working in an online retail environment
• Excellent interpersonal and communication skills as you’ll be working alongside stakeholders, suppliers and colleagues with varying technical experience

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About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying