Scan Assist Hub Operator - 18 Month Fixed-Term Contract (Part-time 20 hours)

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

We are currently recruiting for a Scan Assist Hub Operator to join our team within our security Hub in Daventry which supports our stores and helps us to ensure that we remain safe at all times. You will work within the Scan Assist Programme team, a hard working team who review CCTV, the Everseen Dashboard and data to identify suspicious activity for a number of stores and collate your findings into comprehensive case files.

You will support with conducting the initial triage of incidents and security risks, communicating with other collaborators in the Scan Assist Programme team and wider business to ensure the right level of response is delivered.

You will be responsible for

• Following our business code of conduct, always acting with integrity and due-diligence across your specific risk responsibilities
• Collaborating with dedicated teams as well as cross functional teams where applicable; co-operating with external partners and being the recognised, trusted expert of the process
• Presenting objectives, results and actions in the most effective, informative and simple way for the target audience
• Planning your own time, interpreting data effectively to ensure deadlines are reached
• Demonstrating good interpersonal skills and ability to perform effectively under pressure
• Demonstrating strong planning skills and developing realistic, well thought out plans and delivering against those plans
• Being focused, organised and a good communicator with the leadership skills to empower those around
• Effectively interacting with external suppliers to deliver process changes and training
• Identifying risks in your stores and crafting comprehensive case files for anything found
• Understanding the key risks in your stores from available reports
• Requesting additional data for evidence on certain types of cases
• Speaking to stores, Scan Assist Deployment Partners and Programme Team to gain additional insight
• Ensure you process data in a confidential and secure manner, always following Information Security policies
• Maintaining confidentiality when dealing with sensitive data and case files

You will need

• Experience of a retail/stores or security environment
• Experience of data manipulation or CCTV review is desirable but not crucial
• Strong organisation and time management abilities
• High attention to detail
• Proficient use of MS Office

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About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying