Systems Engineering Manager (SEM)

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

The Systems Engineering Manager helps to define and influence the technical roadmap for their area.  This role is critical in shaping the team and working with the programme function to effectively deliver against the roadmap, as well as ensuring that the delivered technologies are highly available, and are continually maintained. 

As a Systems Engineering Manager within the Online team at Tesco, you will be managing the team building the infrastructure that runs critical online properties such as our Tesco.com homepage, Groceries website, and online payment portal. 

As a Systems Engineering Manager, I will:  

• Discover and implement new technologies that improve functionality, availability, cost efficiency, and security for Tesco’s systems. 

• Leads a team of System Engineers who design, develop, and manage Tesco’s systems. 

• Manage Roadmaps and KPI’s related to the technical areas I look after. 

• Collaborate with other teams across all of Tesco Technology and vendors to ensure service and project delivery. 

• Define simple management summary from complex technical topics and drive logical decisions at all levels within Tesco. 

You will be responsible for

System Engineering Skills & responsibilities 

• Prioritises service above all else, and has a daily focus on customer satisfaction and continuous improvement. 

• Evaluate and recommend appropriate infrastructure products to meet business needs. 

• Define and influence the Roadmap and technical standards, in their own technology areas. 

• Ensure security is by design for new and existing solutions. 

• Understand and adopt appropriately different ways of working for effective and efficient delivery. 

• Awareness or knowledge of emerging technologies within your specialism and keep abreast of wider Infrastructure developments. 

• Leverage existing tool sets and drive adoption of new tools and techniques, to get the best value. 

• Manage resources within the team to ensure the successful delivery of projects whilst maintaining service. 

• Manage the team to identify and resolve issues quickly, address escalations and manage communications to stakeholders. 

• Supervise response to major incidents and provide clear post-incident root cause analysis documentation. 

• Define and implement high-impact changes and projects in Infrastructure that could impact your area of responsibility and take proactive measures to ensure service stability. 

• Ownership of technology readiness, to deliver key initiatives/projects within QTC (Quality/Time/Cost). 

• Take ownership to deliver workplace initiatives / projects. 

Leadership & Potential 

• Motivate your team with clear expectations and providing recognition. 

• Create a positive and supportive culture in your team. 

• Anticipate and overcome obstacles with a pragmatic approach to achieve goals and commitments. 

• Proficient in spoken and written English. 

• Comfortable communicating with stakeholders and engineers alike 

• Responsible for hiring, objective setting, coaching employees, and support for individual's career growth. 

You will need

System Engineering Skills & responsibilities 

• Prioritises service above all else, and has a daily focus on customer satisfaction and continuous improvement. 

• Evaluate and recommend appropriate infrastructure products to meet business needs. 

• Define and influence the Roadmap and technical standards, in their own technology areas. 

• Ensure security is by design for new and existing solutions. 

• Understand and adopt appropriately different ways of working for effective and efficient delivery. 

• Awareness or knowledge of emerging technologies within your specialism and keep abreast of wider Infrastructure developments. 

• Leverage existing tool sets and drive adoption of new tools and techniques, to get the best value. 

• Manage resources within the team to ensure the successful delivery of projects whilst maintaining service. 

• Manage the team to identify and resolve issues quickly, address escalations and manage communications to stakeholders. 

• Supervise response to major incidents and provide clear post-incident root cause analysis documentation. 

• Define and implement high-impact changes and projects in Infrastructure that could impact your area of responsibility and take proactive measures to ensure service stability. 

• Ownership of technology readiness, to deliver key initiatives/projects within QTC (Quality/Time/Cost). 

• Take ownership to deliver workplace initiatives / projects. 

Leadership & Potential 

• Motivate your team with clear expectations and providing recognition. 

• Create a positive and supportive culture in your team. 

• Anticipate and overcome obstacles with a pragmatic approach to achieve goals and commitments. 

• Proficient in spoken and written English. 

• Comfortable communicating with stakeholders and engineers alike 

• Responsible for hiring, objective setting, coaching employees, and support for individual's career growth. 

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About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.