Design Lead - Online Shopping

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

We are looking for a Design Lead to join our Shopping Design Leadership team. Reporting into our Head of Design for the Shopping team, this is very much a hands on role, leading large scale initiatives working alongside a talented, and multi-disciplined design team. Someone who can see the possibility in every opportunity - from large groundbreaking projects on big budgets to the small incremental quick wins that will provide millions of our customers and colleagues with immediate improvements. You should possess a diverse design background and be a true leader, capable of encouraging others to build compelling and user-friendly products and experiences. Emphasize outstanding design culture and craft.

Join us now to craft the future of design in Tesco, as we tackle an extensive design challenge and pursue ambitious plans for innovation and expansion.

You’ll collaborate with other teams across our Technology function – Product, Engineering, Program and Data Science as well as the wider business in a fast-paced agile environment. We align around our collective purpose of “Serving our customers, communities and planet a little better every day” to provide customer and business value.

You will be responsible for

• Take ownership of large initiatives or programmes of work, with a clear problem statement that span multiple work streams and end to end journeys
• Working with the design leadership team to provide thought leadership for design capability programs and then champion these across the wider Tesco design community
• Collaborate with Design Managers and other Design Leads to ensure the right people are solving the right problems in the best way for our customers and business
• Ensure a dedicated focus on a human centered design practice and guide you team to effectively identify and understand user needs and opportunities that are always evidence based
• Collaborate with Product counterparts to develop critical metrics at the business level across teams
• Network and evangelise team's achievements across Tesco and the broader Tech community
• Demonstrate strong written, verbal communication and presentation skills to all levels of seniority and teams within the organisation.
• Critique & challenge product & strategic roadmaps and upward communication of potential initiatives and opportunities
• Effectively coordinate, facilitate, and lead meetings, reviews, and workshops with design & research teams, business owners, and collaborators.
• Continuously seek to improve research, design, and development processes to gain efficiency, remove obstacles, and simplify workflows
• Be an advocate for accurate use of and contribution to our design system
• Lead by example, demonstrating Tesco values, provide guidance and mentoring to help the team focus on our mission, achieve their best and strive for excellence
• Provide support & mentorship for your team help to define objectives and help handle professional & personal development
• Hire and lead design contractors and brief agencies where required

You will need

You’ll be a hard-working, empathetic creative with a genuine passion for craft and design and excellent story-telling skills. You’ll always champion a human-centered approach to problem-solving throughout all stages of the discovery and design process and most of all have a clear vision of the future for customer experience.

You’ll have a genuine appetite for solving sophisticated problems as well as passion and a flare for the visual communication of your ideas. You’ll have solid experience in research, service design, partner management, workshop facilitation, ideation and validation. Insights and data are what drive you and you’ll use it to empower your decisions.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.