Design Lead - Enterprise - Talent Acquisition

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

As a Lead UX designer at the UK’s second biggest employer, you’ll be crafting experiences that help our diverse colleague and supplier base work better. You’ll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience.

We have a wide range of specialisms covering 270 different role types, across 84 departments and 10 business divisions. So, it’s all about adapting, growing and embracing challenges.

Our current work includes a captivating variety of platforms, technologies and experiences, including:

• Lifecycle of a product from development to ranging in stores
• Stock, service, and security operations within our stores
• Colleague lifecycle, capability and development
• Internal communications and colleague networks

Our impact in numbers

Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe.

There are:

• 360,000 colleagues at Tesco globally
• 1,720 colleagues using myProduct suite of apps in UK food, home and clothing
• 270 different role types, across 84 departments and 10 business divisions
• 34 user groups and 17 tools in the Product & Supplier space

You will be responsible for

• Redefine complicated colleague experiences into simple and intuitive solutions' - emphasising the colleague.
• Own the end-to-end design process including discovery, service/user mapping, sketching, wire-framing, low-fidelity prototyping, and testing.
• Encourage human-centred design with your partners and the wider business.
• Work within and across agile squads to design, develop and improve the user experience across our digital products.
• Collaborate with UX researchers to help your team develop empathy for our users, including those with a disability, and advocate for their needs.
• Run light-weight research, such as validating designs via A/B testing, un-moderated, usability testing and more.
• Use quantitative data and partner with the analytics team to help inform your work.
• Promote inclusive design practices and deliver accessible designs.
• Quantify the effect of your design and contribute to building a culture that makes informed decisions.
• Collaborate with various specialists and collaborators to identify efficient opportunities and deliver successful solutions.
• Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Deliver valuable, high-quality and consistent work without sacrificing speed by using our digital design system and its standardised foundations, components, and patterns.
• With support from UI designers in the team, be happy using Figma to create UI designs using the digital design system, build prototypes and test functionality.
• Collaborate with the design system team to help evolve the design system based on user needs.
• Help other fields understand the value design can bring to a project to build the best products.
• Provide feedback to other designers to help strengthen your team and Tesco as a whole. You will help your teammates build context, strong decision-making skills, and compassion for our users and customers.
• Adopt the opportunity to line manage other designers and help with their learning and development.
• Work with the Design Manager to cultivate a positive, supportive and inclusive team culture.

You will need

• Experience in leading impactful, multi-disciplinary teams
• Deep expertise in user research, end-to-end design process, conceptualisation, UI prototyping, user testing, and implementation.
• Experience in service design and systems thinking. You can approach design process holistically considering all key touchpoints (digital and non-digital), and able to think beyond UI design as a go to solution.
• Expertise with a range of quantitative and qualitative research methods, and ability to measure design impact.
• Expertise in human centered discovery and ethnographic research. You’ll have a direct and unlimited access to our users.
• Expertise in appropriate research and design methods to deeply understand the as-is and propose to-be experiences.
• Expertise in human factors, user psychology and what makes people tick
• Validated understanding of front-end, back-end, and the software development life cycle would be an excellent advantage (no coding required).
• Strong UX portfolio showcasing experience case studies. User research, deep understanding of existing challenges, and collaboratively coming up with appropriate solutions are key.
• proven ability.
• Proficiency in interaction design for web (desktop and mobile) and native applications
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
• Experience collaborating closely with multiple fields including product and engineering.
• Self-motivated and organised with good time management skills.
• Strong written, verbal communication and presentation skills to all levels of seniority and subject areas within the organisation.
• Ability to coach, mentor and set standards for ways of working for more junior team members.
• Proficiency with current industry design and collaboration tools such as Figma, Miro, etc.
• A working knowledge of: Jira, Confluence, Adobe Creative Suite.
• Previous experience in the retail sector is an advantage.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.