Marketplace Operations Executive

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 10% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

As a Marketplace Operations Executive you will be responsible for onboarding & supporting third party sellers onto the Tesco Marketplace platform, to drive scalable growth by optimising and enhancing our product assortment.

About Marketplace

Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Join us on this exciting new journey, and you’ll be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

Life on the team

As a relationship builder and inspirational manager, you know how to get results and are committed to developing exciting partnerships. The key to the Marketplace team’s success is its ability to collaborate with many other teams in the wider Tesco family, including Finance, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

As a Marketplace Operations Executive you will be responsible for onboarding & supporting third party sellers onto the Tesco Marketplace platform, to drive scalable growth by optimising and enhancing our product assortment.

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

You will be responsible for

• Manage the on-boarding of third party sellers onto the Tesco Marketplace platform
• Develop and demonstrate sound technical and business understanding of the marketplace platform and what is needed to maintain a high bar for our customer experience on-site (item data quality, etc.)
• Use this knowledge to educate and support sellers to successfully launch and maintain their business on the platform
• Monitoring quality of Marketplace and identifying areas of improvement
• Establish and maintain audit processes for marketplace listings, ensuring sellers are adhering to guidelines
• Establish KPIs for quality and create a regular reporting process to monitor these metrics
• Identify areas of improvement and opportunities for continuous development of the Marketplace proposition
• Be the subject matter expert for seller on-boarding and Marketplace catalogue
• Work with partner teams (CEC, product/tech) to deep dive issues and identify solutions

You will need

• Data Manipulation (Microsoft Excel/Reporting)
• Ability to quickly grasp working knowledge of multiple product systems (custom built or third party)
• Manage multiple tasks with competing priorities
• Project Management
• Continuous Improvement (CI) 
• Good communication

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About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.