Voice and Video Systems Engineer 2 (SE2)

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

The Voice and Video Systems Engineer role sits in the Voice and Video engineering team as part of the wider Workplace Engineering team.  The successful candidate will play a key role in delivering voice and video engineering projects focusing on the design, implementation and service transition of voice and video technologies at Tesco.

You will be responsible for

• Successful delivery of voice and video engineering projects to either upgrade, replace or decommission technologies.
• Ensure new or changing services are transitioned successfully into operational service based on agreed and defined processes and standards.
• Work with and manage various third-party partners to deliver Tesco’s voice and video services globally.
• Support contract renegotiations where we choose to renew a service or assist in proposing new technologies that ensure Tesco’s voice and video infrastructure continues to meet the needs of colleagues.
• Identify and eliminate operational risks ensuring our colleagues enjoy the best possible voice and video service, with minimal downtime.
• Communicating with stakeholders and management to advise of any problems, challenges and blockers in projects to avoid delays to deliver.
• Staying up to date with industry trends and developments to help shape future development of the voice and video platform.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today

You will need

Skills & Responsibilities:

Technical Skills/Knowledge:

• Thorough understanding of and experience working with the following technologies:
  • AudioCodes SBC/IP telephony
  • Microsoft Teams Phone and Teams Room systems
  • Cisco IP telephony, telepresence and cloud contact centre
  • Video event broadcasting technology and content distribution networks
  • Knowledge and experience of working with Microsoft Azure would be an advantage
• A good understanding of voice and data networking with experience in the following areas:
  • Routing and switching
  • Firewalls
  • DHCP/DNS concepts
  • SIP
  • ISDN
  • Mobile technologies (4G, 3G, 2G networks).
• Experience operating in a multi-platform technology organisation and deploying solutions that adhere to complex network and infosec requirements.
• Excellent organisational and communication skills.  Must be able to explain the work and impact to a wide range of stakeholders within infrastructure and the wider Tesco business.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.