Product Manager – Customer Data

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

The Data Product team build and manage Tesco’s big data and analytical data platforms and aplications. We work across all the core business domains – Customer, Finance, Supply Chain, Commercial etc and are responsible to enable data product development needs across Tesco PLC.

Joining us means playing a part in defining; building and launching an ambitious roadmap of Customer data products that could affect the lives of millions of people over the years to come.

You will be working hand in hand with other product managers, programme, data engineers, and architects to ensure continuous development across our customer data need. At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our Head office locations and the rest remotely.

You will be responsible for

• Have complete ownership of a data domain within a data technology portfolio, managing multiple internal/external stakeholders and drive the Product strategy and execution for that area
• Formulate the vision, strategy and roadmap for the set of product you own in the portfolio throughout the product lifecycle and work with others in aligning the strategic priorities, dependencies and roadmap across the product portfolio
• Accountable for the performance/adoption of the product and work towards achieving the Outcomes and Key Results (OKRs)
• Plan and co-ordinate and prioritise significant product efforts that have dependencies on multiple product and engineering teams
• Understand and develop key user personas, customers & stakeholders for the product and their pain points
• Effectively document and explain new requirements to the engineering team using user stories, personas, and acceptance tests and help the team in breaking down a complex piece of work/epic into smaller, deliverable chunks of value that can be delivered faster
• Lead discovery work around a minimum viable product (MVP) for any new product/feature, collaborating with engineering teams to prototype and validate a MVP
• Help the team in breaking down a complex piece of work/ epic into smaller, deliverable chunks of value that can be delivered faster
• Accountable for the impact of the product and work towards achieving measurable outcomes using OKRs
• Knowledge of Agile methodologies, writing effective user stories/ acceptance criterion
• Understand User Research/ Design Thinking concepts and applied those for your product work.

You will need

• Customer Data Product in regulatory environment working with enterprise level big data platforms and applications, managing petabytes of data.
• Working with quantitative and/or qualitative data, gathered through various channels, including direct customer interactions, surveys, social media, and analytics tools to inform product decision making.
• Working with identity and profile data, to personalise customer interactions and communications
• Experience in segmentation solutions to support product communication and insight.
• Working with descriptive data, such as customer interests, lifestyle, and preferences, through surveys, customer feedback, and social media interactions helping to understand customers on a deeper level and develop products that meet their specific needs and preferences.
• Experience delivering data products for a large organisation in coordination with the data architects, data scientists, engineering, analysts and business stakeholders.
• Proven success of having managed a complex technology product that led to the delivery of significant value to your stakeholders
• Good knowledge in the use of Tools & Techniques for Backlog prioritisation, managing dependencies and for gaining insights using available data points.
• Have great prioritization and decision-making skills and have made good judgement around business priorities and resource allocation, etc.

·          Experience building-out new products and platforms in coordination with data science, engineering, analysts and business teams

·          Background in analytics/insight with experience enabling data consumers & decision makers (desirable)

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.