Content Manager

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

Are you ready to make a significant impact in the technology world? As our Content Manager, you'll have the unique opportunity to join us on an ambitious journey as we build our private cloud – a venture not many companies dare to undertake.

You will be responsible for

• Create a content strategy aligned with our product vision, strategy, short term goals and long-term roadmap

• Collaborate with UX and UI designers, researchers, product owners and developers to create, iterate and evolve new customer experiences

• Establish communication standards that enable product managers to develop their own comms with a consistent branding and approach

• Establish documentation standards that enable product managers to develop process documentation for product consumption and use

• Help researchers define user tests, analyse research and use findings to shape copy and content decisions for a better user experience

• Engage senior stakeholders to ensure communication aligns with our strategic direction

• Champion the importance and value of UX writing with partners across the business, including brand and marketing teams

You will need

Proven track record as a content manager / UX author ideally in a technical discipline

• Strong experience in UX writing across digital platforms, products and services and a portfolio bursting with engaging projects you’re passionate about

• An understanding of UX writing best practice and the value it brings to a business

• Proven track record as a content manager / UX author ideally in a technical discipline

• A sharp eye for detail and the ability to ensure consistency of language across every component, from onboarding screens to error messages

• A real dedication to understanding user needs to help define the what, why and how of the problems you're solving

• A gift for tone of voice and how to adapt it for different customer journeys

• An understanding of the essential need for accessibility and inclusivity, specifically the use of clear language and the importance of voiceover/screen reader functionality.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.