Lead Digital Analyst -Store Checkout Experience (12 month FTC)

What’s in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

About the role

At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.

The Product Analytics and Experimentation team sits within the Digital Product team in Technology function. Our mission is to deliver insightful and actionable data, through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. The Groceries, Clubcard websites and apps, Tesco till, Colleague Apps and the newly launched Clubcard Plus propositions are amongst the digital products supported by our team

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Owning relationships with product managers and UX leads, helping them define objectives and key results, setting targets, analysing product releases, defining and validating hypothesis, and making product recommendations.
• Executing end-to-end analysis: gathering and shaping requirements; defining success metrics; identifying and validating sources of data; identifying and validating methods of analysis; delivering insights and liaising with clients and partners to ensure the best recommendations are identified and delivered.
• Using data from multiple sources to identify trends, exposing new opportunities, and answering business questions.
• Being the lead team expert on digital and product analytics, and ensuring that you drive best practice within the team. Being a central point of contact for best practice and excellence in your specialist subject around the wider business.
• Guiding, training and mentoring others. Developing and delivering structured training to the team to assist in upskilling.
• Using models, advanced analytics and statistical techniques to serve the purpose of the business, making recommendations to improve customer experience and business results.
• Proactively identifying data quality improvements that increase the performance and accuracy of KPIs and analysis.
• Giving greater context to analyses by incorporating external data for comparison purposes (industry benchmarks)
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

You will need

You’ll need to have demonstrated experience of:

• Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Several years of experience in analytics positions.
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• A high level of commercial awareness.
• Being a champion of digital analytics tools.
• Managing change in a dynamic environment.
• Advanced use of big data, business intelligence and data visualisation tools (ideally Hadoop and Tableau).
• Advanced data collection from a range of different sources.
• Expert level SQL and advanced ETL (cleansing, etc.)
• Experience with visitor segmentation and statistical modelling techniques.
• Thinking at a conceptual level across several customer and colleague touch points.

Personal

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter.
• Able to build solid working relationships with peers and senior leadership.
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.