UX Designer

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

We are seeking a hardworking UX Designer to join our Customer Journey & UXDR Chapter. At Tesco Mobile, being people-focused means understanding the needs, emotions, and aspirations of our customers. As a UX Designer you will work in the Tesco Group Squad, and collaborate within cross-functional teams, working with empathy and insight to build meaningful and intuitive digital experiences.

You will be responsible for

• Design Thinking: Approach Product Design with compassion, understanding the emotions and behaviours of our users. Build designs that resonate with our customers, addressing their difficulties and improving their digital interactions
• Cross Functional Squad Collaboration: Work collaboratively within the Tesco Group Squad to address some exciting features that will further immerse Tesco Mobile into the Tesco Group experience
• Understand Design Systems: Help evolve our Design System along side our Product Designers, ensuring consistency and cohesiveness across our digital channels. Uphold our people-focused approach by delivering seamless and user-friendly interfaces
• User-Centered Research: Conduct in-depth user research to gain insights into customer needs and preferences. Use qualitative and quantitative research methods to advise design decisions and advocate for user-centric solutions
• Inclusive Design: Champion inclusive design practices, ensuring that our digital products are accessible to all users, regardless of their abilities or disabilities
• Continuous Improvement: Continuously iterate on designs based on user feedback, usability testing, and data analysis. Strive for excellence by refining designs and incorporating valuable insights to improve user happiness
• Collaborative Innovation: Actively contribute to a culture of innovation within the Chapter and across the organisation. Collaborate with colleagues to explore innovative design solutions and push the boundaries of product experience

You will need

• Bachelor's, Master's degree in UX design, Product Design, human-computer interaction, or a related field/equivalent experience
• Proven experience as a UX Designer or Product Designer, with a strong focus on empathy-driven design and user-centered methodologies
• Understand how to use Design Systems for consistent and intuitive user interfaces
• Outstanding collaboration and communication skills, encouraging a collaborative and inclusive team environment
• Proficiency in design and prototyping tools such as Figma, or similar
• Knowledge of accessibility standards and guidelines, promoting digital inclusivity for all users
• Experience in agile development and cross-functional collaboration is highly desirable

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About us

A 50-50 joint venture between Tesco and VMO2 that was established back in 2003, Tesco Mobile has gone from strength to strength as we’ve launched into new services and markets. With more than 5 million customers, we’re the largest mobile virtual network operator in the UK. We’re proud to have an inclusive culture that’s uniquely Tesco Mobile, with a strong sense of community, plus all the benefits of working for one of the shareholders.

We care for human connection and we keep our customers at the heart of everything we do, which is why we’ve embraced the Agile way of working. Agile is more than just a methodology – it’s a liberating journey that puts customers and purpose first. It empowers us to self-organise, collaborate, co-create and rapidly inspect and adapt everything we do – allowing us to respond at pace to our customers’ needs. It encourages variety of thought and enables us to thrive, both individually and collectively.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.