Product Manager - Customer Present Payment

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

This is an exciting opportunity to drive the strategy and day-to-day execution of payment acceptance at the UK’s largest retailer. You will be a domain expert at Tesco for customer cash payments in-store, traversing partner and team boundaries, managing trade-offs, and able to collaborative confidently with both technical and non-technical audiences.

Our Payment product development teams are responsible for payment experience and processing for all Tesco markets globally. Our products are helpful, efficient, safe, and rewarding. Our portfolio of payment products include card payment readers and cash acceptance in-store, digital checkouts, payment a Tesco Technology Retail Platform. Specifically, this job will be as a Product Manager for cash payment.

You will be empowered to deliver with gateways, payment history, and our Tesco wallet. You will initiate product discovery and identify opportunities to deliver increments that are desirable for customers and colleagues, technically feasible, and viable for the Tesco business. They will be obsessive about the role of payments play in customers’ lives and how payments impact customers’ overall experience with Tesco.

The Payment product development team are a cross functional Agile team of engineers, product managers and programme managers, based within Tesco Technology. We work from office locations in the United Kingdom (London and Welwyn Garden City), India (Bengaluru) and Hungary (Budapest). Be part of a payment and retail transformation. Join us!

You will be responsible for

• The product manager will proactively partner with their cross functional colleagues to set the long-term direction of their product in line with market, industry, and organisation to drive product strategies
• Will navigate ambiguity by leaning on strong product principles and organisational values to decisively prioritise work to resolves trade-offs with their peers and senior leaders.
• Effectively documents and breaks down complex product requirements and acceptance criteria to enable their product development teams via stories and epics.
• Steers sprint planning and relevant agile ceremonies with their engineering counterparts to deliver value with optimal risk and effort.
• Will drive the adoption of ideas and new product concepts with their key cross functional stakeholders.
• Will independently co-ordinate live issues for their product.
• Provides leadership and direction to their cross-functional team on short term and long-term priorities.

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You will need

• Demonstrable understanding of modern product discovery practices in collaboration with colleagues from engineering, operations, UX and other disciplines.
• Proven experience of constructively handling conflicting priorities to focus stakeholders, engineers, designers and leaders.
• Demonstrable familiarity with various techniques to understand their user via research techniques and interviews.
• A proven understanding of using quantitative and qualitative data from setting a strategy all the way to executing and managing stakeholders.
• Knowledge in the use of tools and techniques for prioritisation and managing dependencies.
• Has delivered scalable, resilience transactional services in a retail environment (in-store)
• Be prepared to share with us how your perspective will bring something unique or valuable to our product teams.
• Experience working with devices and peripherals used in a retail environment, ideally cash self-service or closed loop cash solutions.
• Technically competent to influence and understand the solution context and approach (legacy, tactical, strategic) and trade-offs in development choices.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern -combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.