Service Maintenance Technician - Security

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving.  And helps make every day a little better for you and your family.  These include but are not limited to:

• Colleague bonus scheme
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here 
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

As the Service Maintenance Technician specialising in security, you will deliver a great quality service to our customers and colleagues using the operating model in order to minimise equipment breakdown and impact on safety, security, and legal compliance.

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

You will be responsible for

• Responding to and completing reactive maintenance on CCTV systems (both analogue and IP networks) in retail premises across a designated region.
• Completing reactive maintenance on checkout belt and cash conveyance systems in retail premises across a designated region (training will be provided, where required).
• Verisae usage and parts replenishment
• Communicating with my team and the wider business team
• Working collaborative with the TBS Planning and Parts Teams
• Ensure PDA compliance
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Supporting change within the business to ensure continuously improved performance.
• Support my manager to resolve customer issues

You will need

• UK driving Licence
• Proven Security-related technical skills - City & Guilds, apprenticeship
• CCTV (analogue & IP) experience (essential)
• CCTV qualification/certification (desirable)
• Ability to install, configure and maintain CCTV equipment to the relevant industry standards
• Experience working with the following systems: Hikvision, Pelco, Hanwha Techwin
• Experience of working in a retail environment (desirable)
• Administrative skills to include IT & Microsoft Office suite
• Customer/stakeholder escalation management
• Resource scheduling
• IOSH qualification (desirable)
• IPAF (desirable)
• Asbestos Awareness

About us

At Tesco Property – Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support.  

With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores. 

From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done.  Our Engineering team work to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.  

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.