Segment Manager - Tesco Mobile Ireland

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Life Assurance
• Pension Scheme*
• Bonus Scheme*
• Our Virtual GP service provides free and confidential access to an online GP through video GP consultations, and online prescription service for colleagues. The service is also available to families of colleagues who live at the same address for a reduced cost.
• 24/7 access to our Employee Assistance Programme (EAP) for you and family members for in the moment emotional support along with free access to a range of wellbeing services supporting you under our new Wellbeing First approach of Body, Mind and Life.
• Colleague Clubcard offering 10% discount across stores and online, with 15% discount weekends once a month (Friday to Sunday), and 20% off twice a year. There is also 20% off F&F clothing, all year long, these various discounts can be extended to a family member with a 2^nd Clubcard available.*
• Annual leave starting at 23 days
• Save As You Earn Scheme*

*Entry requirements and rules of the scheme apply
 

About the role

This is a 12 month Fixed Term Contract.

Tesco Mobile Ireland is currently seeking to recruit a Segment Manager who is customer focused with great influencing and project management skills and excellent attention to detail. The Tesco Mobile segment manager will take day-to-day ownership and responsibility for the attainment of the segment’s growth ambitions. Working cross functionally within the Tesco Mobile team and the wider business, the successful candidate will be accountable for the design, development and launch of initiatives that develops the customer base, improves profitability and drives customer satisfaction.

You will be responsible for

• Designing and executing the overall segment strategy based on customer insights in order to deliver net base growth and revenue / profit targets for the segment within Tesco Mobile.
• Proactive and reactively managing propositions pipeline to ensure delivery of KPIs.
• Leading specific projects within the segment strategy that support new customer acquisitions and segment share.
• Working with the Campaign and Base Planner to define and execute the Customer Value Management strategy for the segment to achieve revenue optimisation, engagement and retention.
• Developing post campaign analysis for all activity to ensure value is being created and can be identified within the P&L.
• Ensuring budgeted targets are met and initiatives launched generate expected impact.
• Serving as the subject matter expert for the segment and represent the voice of the customer.
• Ensuring all plans are developed based on consumer and market insights as well as insight from data analytics.
• Following the Business Code of Conduct and always acting with integrity and due diligence.
• Key performance indicators: Segment P&L and revenue market share targets and project specific KPIs.

You will need

• Strong commercial marketing background with experience managing a segment from end to end.
• Telecommunications experience is of benefit
• Commercial trading experience and data driven decision making.
• Experience of segment management and customer value management techniques, preferably in a large-scale business.
• Trusted and respected leader who can influence in line with business objectives.
• Agile, entrepreneurial style, ability to navigate in uncertainty and being adaptive.
• Excellent analytical, strategic conceptual thinking, relationship building and P&L management skills.
• Familiarity in leading cross-functional operative teams, designing customer journeys, and implementing multi-channel campaigns from end to end.
• Strong problem solving and communication skills.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children’s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 21,000 community groups, raised over €7.5 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

Tesco has operated in the Irish retail market since 1997, and with 170 stores nationwide, we employ over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. We partner with over 500 Irish suppliers - of which almost three-quarters are small and medium enterprises - which in turn supports almost 13,000 farming families around Ireland. Tesco is the single largest buyer of Irish food and drink in the world, buying €1.6 Billion a year; more than any other single country in the European Union, more than even the USA which you perceive as a massive buyer of Irish food.  

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated.   At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

We have embraced a blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. We’ve taken steps to ensure our stores are places where everyone feels welcome to shop too, with colleagues all trained to support those with a visible or hidden disability through the Sunflower Lanyard programme.

We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. 

Tesco is committed to celebrating diversity and everyone is welcome at Tesco. We're committed to providing a fully inclusive recruitment process, allowing candidates the opportunity to thrive and inform us of any reasonable adjustments they may require. For further information on the accessibility support we can offer, please click http://roi.tesco-careers.com/accessibility/

How can I let Tesco know I need additional support?

Please let us know you need additional support by emailing tescoireland.recruitment@tesco.ie

This will allow us to understand more about you and how we can best support you through the recruitment process.