Senior Optimisation Manager

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

The Product Analytics and Optimisation Team sits within the Product Organisation in the Technology department. Our mission is to deliver insightful and actionable data, through experimentation, reporting, analysis and optimisation. Our focus is on establishing best-practice processes and enabling data-driven decision making across all product teams. The Groceries and Clubcard websites and apps are amongst the digital products supported by our team.

You will be responsible for

As Senior Optimisation Manager at Tesco you will continuously improve user experience through experimentation and insight. You will collaborate with stakeholders to ensure that we focus on activities that genuinely make a difference to our customers and impact business goals. As an experienced specialist you will be part of a dynamic team that is determined to build and maintain a best in class experimentation programme that is at the centre of the digital development roadmap across all devices and platforms.

In this job I will:

• Place the customer at the heart of my projects and initiatives
• Work to develop the end-to-end optimisation and testing activity that is underpinned by performance analysis (using Adobe Analytics and other sources of insight to segment and understand MV/A/B test results)
• Develop behavioural targeting, personalisation and recommendations across Tesco Online products to improve site performance and customer experience
• Partner with the Analysts in the team to collate and present test results in a simple engaging way with actionable recommendations that can be applied to improve our digital products and the greater business
• Build and test strong hypotheses, collaborating closely with UX, Product and other relevant teams
• Actively contribute towards the prioritisation process and help shape the product roadmap
• Follow our Business Code of Conduct and always act with integrity and due diligence
• Bring experience, knowledge and enthusiasm to the role

Key people and teams I work with, in and outside of Tesco:

• Optimisation Managers and Analysts
• Product Managers
• UX Researchers
• UX Designers
• Analysts
• Technology and Tesco Bengaluru Teams
• Platform Vendors

People, budgets and other resources I am accountable for in my job:

• No direct reports
• No direct budget ownership

You will need

• Proven track record of managing experimentation activity in a considered way that delivers improved commercial performance and customer insight
• Customer centric mindset focused on delivering great user experiences
• Demonstrable experience of testing platforms such as Optimizely and Leanplum
• Experience of manipulating, analysing and synthesising data using different sources
• Good knowledge of experimental design and statistics for testing
• Strong communication and presentation skills
• Managing and influencing cross functional stakeholders
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• Experience in challenging the status quo and delivering innovation

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.