Senior UX Designer - Digital Design System

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

We're looking for a passionate, curious, and self-driven Senior UX Designer to join out multidisciplinary team.

As a UX designer at UK’s second biggest employer, with 330,000 global employees, you’ll be shaping experiences that help our wide and diverse colleagues to work better. You’ll discover new opportunities, crafting intuitive and effortless solutions that help solve challenging problems across the business from stores to online. You’ll weigh business goals with user expectations, creating design solutions that exceed both. And you’ll know how to fail fast, get back up, and try again.

The we do work supports teams across multiple areas of the business including physical stores, online, supply chain, marketing and Clubcard. So, you’ll really need to know your onions. That includes a big appetite for human-centred design, user-research and data and analytics. Collaboration mixed with expertise and insight is our recipe for success at Tesco. So, you’ll be working with some of the finest UX and UI designers, researchers, UX writers, service designers, data-science and analytics experts, product managers and developers.

You’ll need experience working on and with Design Systems, whether it's just a pinch to improve a prototype or a big dollop to shape and deliver a whole user journey.

Here’s a taste of what you can expect.

You’ll join a business that values your expertise, experience and insight. That nurtures your personal and career growth, with opportunities for every stage of your journey. You’ll be a crucial part of a talented team full of people from all backgrounds that share your drive and ambition. You'll enjoy a hybrid role that creates the perfect work/life balance, helping you be who you are both professionally and personally. And a benefits package that’s more than competitive.

You will be responsible for

• The primary focus of this role is to work on the user experience of AI assisted decision making tools within Tesco using the design system to create the user interface.
• You will be expected to drive innovation and take ownership of projects using new technologies with a view to improving business processes and the design system, with a specific focus on artificial intelligence.
• Work alongside UX researchers to help your team develop empathy for our users, including those with a disability, and advocate for their needs.
• Run light-weight research such as validating designs via A/B testing, unmoderated, usability testing, etc.
• With support from UI designers in the team, be confident using Figma to create UI designs using the Digital Design System, build prototypes and test functionality.
• Own large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
• Own all end-to-end design process activities including discovery, running design sprints, sketching, wire-framing, low-fidelity prototyping, and service/user mapping.
• Champion human centred design inside and outside of your team.
• Work within and across agile squads to design, develop and improve the user experience across our digital products.
• Use quantitative data and partner with the analytics team to help inform your work.
• Promote inclusive design practices and deliver accessible designs.
• Work closely with multidisciplinary teams, engaging and finding new opportunities for improvements.
• Collaborate with different disciplines. You will work closely with UI designers, researchers, engineers, product managers, data scientists & analysts, and business stakeholders to explore, build and deliver designs.
• Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Deliver valuable, high-quality, and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
• Use your user focused approach to help improve and evolve all key aspects of the design system user experience.
• Find ways to measure the impact of design and the design system and help create a culture of evidence driven decision making.
• Working with the design system team, help develop self-serve and onboarding tools for the users of the Design System.
• You will help other disciplines understand the value design can bring to a project to build the best products.
• Provide feedback to other designers to help strengthen your team and Tesco as a whole.
• You will help your teammates build context, strong decision-making skills, and empathy for our users.
• Opportunity to line manage other designers and help with their learning and development.
• Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need

• 5+ years UX design experience
• Strong experience in high-profile design projects in ideally an enterprise / data visualisation / AI tools environment (additional experience in design for customer facing, commercial environment a plus).
• A strong, well-curated portfolio demonstrating your expertise across web, responsive and native apps.
• Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
• A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
• Proficiency in interaction design for web (desktop and mobile) and native applications
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
• Experience collaborating closely with multiple disciplines including product and engineering.
• Self-motivation, and good organisational and time-management skills.
• Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
• The ability to coach, mentor and set standards for ways of working for more junior team members.
• Proficiency with current industry design and collaboration tools, such as Figma and Miro.
• A working knowledge of: Jira, Confluence, Adobe Creative Suite
• Previous experience in the retail sector is an advantage.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.