One Stop - Stores Senior Technical Support Analyst

What’s in it for you

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop
• 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, including Colleague Deals which can be shared with friends & family
• 20% off car, pet and home insurance at Tesco Bank. T&C’s apply
• Discounted eye care through Vision Express
• A range of discounts at Tesco Pharmacy such as 50% off health checks including flu jabs
• Driving Lesson Discount through RED
• Colleague Deals and Discounts, allowing access to exclusive savings with a variety of retailers, days out, gyms and much more
• Save as you earn scheme annual invitation
• WeCare support service, offering a 24/7 online GP to colleagues & immediate family members, second opinions, mental health support service, get fit programme and much more at no cost to colleagues
• Annual leave entitlement increases with length of service
• Retirement Savings Plan
• Life Assurance
• Car Allowance (if applicable to job role)
• Private Medical insurance (if applicable to job role)
• Flexible working, we have many forms of flexible working like part-time, job shares, phased retirement, blended working, lifestyle breaks, fixed shift patterns and staggered shift patterns. This ensures we suit everyone’s needs as flexibility is important to us as it is to you.

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

Community Involvement

As a convenience retailer, it’s really important to us that our stores and colleagues are truly embedded within the communities that we serve. Whether that’s fundraising for local charities and groups or for our charity partners – supporting those in need is at the heart of all we do .

At One Stop, we’re so proud to have raised over £10.4million in the last 10 years! Not only this, we also work incredibly hard to tackle food waste by partnering with FareShare and Olio. Since 2015 our stores have donated an amazing 1.6 million equivalent food bank meals for our communities.

Working at One Stop will allow you to get involved in supporting charities within your community and those that are close to your heart – and our colleagues have had a go at everything! From climbing mountains, to running marathons in Spain to simply organising a raffle, we’re up for anything!

Diversity & Inclusion at One Stop  

Everyone is welcome at One Stop and we're proud to be an inclusive workplace that celebrates the cultures, personalities and preferences of all of our colleagues. It’s a place where everyone is treated fairly and with respect. Diversity and inclusion are at the heart of our values.
 

One of the most important things is making sure all our colleagues feel welcome at One Stop and our colleague networks do a fantastic job at communicating that. They provide a safe space for our colleagues to share their thoughts and experiences, raising awareness for important issues and representing our diverse workforce. Our Colleague Networks are Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity and Women’s.

We're proud to be a Disability Confident Committed employer. We put this into practice by ensuring against discrimination and providing support to those who may need it.

Learning & Development at One Stop

At One Stop our vision is create a learning culture where colleagues are learning every day. Whether you want to focus on your personal development, build confidence in your existing role or focus on growing your career, learning will help you to achieve your personal and professional goals. We also offer apprenticeships and an internal development programme ‘Options’ where you’ll be coached, guided and supported by experienced leaders.

About the role

At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team, you can make a difference to our business by:

•  Treating each other how they like to be treated.
•  Making things easier.
•  Working together as one team.
•  Making our customers at the heart of everything we do.

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

As a business we’re at our best when we’re connected and working together. We believe coming together in person enables us to deliver more effectively on our core purpose and provides stronger connection between colleagues, as well as with customers, and suppliers. It also allows us to truly experience the culture which makes One Stop a great place to work for all.  At One Stop we offer a flexible working pattern that will support us to connect more in person, whilst continuing to provide the flexibility that we know you value and maintain the benefits we have experienced from blended working. All colleagues will be expected to spend at least two days each week working in the office and should expect to come together more than this on a regular basis, as needed, on any given week, this will be driven by role, business priorities, workload requirements, or to enable us to work more effectively together. Please talk to us about what this means for you.

You will be responsible for

What I do:

• I provide help and support the technical installations configurations of new stores and building  of the infrastructure installed at stores, including Switch configuration, AP installs, VoIP, Staff Guard, HHT and back-office devices.
• I attend New stores before they open to ensure that the all technology at store is installed and full working
• I support the India TBS new store project team for hands and eyes
• I Identify, diagnose and resolve incidents before stores Go-live
• I document solutions and keep support documentation up to date for the BAU team
• I work with the project teams to on-board new solutions into Support for Stores
• I work with third parties to ensure new store openings take place on time and to a high quality including logging incidents and seeing these through to completion within agreed SLAs
• I provide necessary end user IT training where needed to store staff
• I liaise with internal teams within One Stop to assist with issues and other business challenges as required
• I am responsible for completing root cause analysis for common issues and provide suggestions for reducing calls
• I provide suggestions for improving support services
• I attend One Stop or supplier sites as required to aid with resolution of support issues
• I support in the installation or removal of technology equipment
• I ensure all movement of store-related technology stock is recorded accurately
• Responsible for technology as part of the new store process
• Accountable for resolution of more complex issues – managing third parties as required and acting as a “go to” for the Tech Support Analyst.
• Running the technical Incidents that may cause opening delays
• On-boarding new solutions into the Tech Support
• More complex / in-depth investigative tasks and mini-projects (examples of these might be: gathering and documenting an in-depth understanding of a particular system and sharing that knowledge with the rest of the team; a piece of problem management to diagnose and resolve the root cause of a recurring incident or known issue; identifying and executing a service improvement)
• Mentor the Tech Support Analyst around New Stores technical setup

You will need

To understand how we lead:

Believe in each other:

Building trust-based relationships

Caring for each other

Backing each other

Being clear on our shared purpose

Finding ways to work better together, driving end to end collaboration

Respecting & valuing each others expertise and contribution

Stay Curious:

Looking in different places for new ideas and perspectives

Being inclusive and giving everyone a voice

Wanting to learn more

Seeking to understand yourself and others

Embracing change and adapting to the opportunities and challenges it brings

Understanding how your work enables our purpose and strategy

Be Brave:

Taking responsibility for your decisions and making things happen

Pushing the boundaries by taking measured risks

Doing the right thing for customers, colleagues, communities & the planet

Speaking up when something doesn’t feel right

Being yourself and showing your vulnerabilities

Acknowledging when something doesn’t work; fail fast, share learnings, and move on

Live 20/80:

Doing only the few things that will make the biggest difference

Ruthless prioritisation

Finding creative ways to get there quicker and with less effort

Acting like it’s your own money, resource and time

Striving for progress over perfection

Using what’s already there, not always needing to reinvent

About us

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues. 

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats and beers, wines and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers’ need. 

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast. 

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire) and Wakefield (West Yorkshire). 

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Confident Level 1 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here