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Software Development Manager - Customer Fulfilment

Job Reference tesco/TP/14156964/881644

Number of Positions:
Contract Type:
Welwyn Garden City
Closing Date:
Job Category:
Business Unit:
GB Head Office

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 20% of base salary
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

We are in the process of building, evolving and rolling out our inhouse built Fulfilment Point System (FPS) platform to all our Customer Order Fulfilment locations within the UK and Internationally. FPS is new generation Fulfilment application which enables all the customer order fulfilment centres to pick, marshal and dispatch customer orders on one hand and run the site workflow through a real-time visualisation and intervention tool, on the other hand.

Ours is a globally distributed, full stack java tech team and our building blocks consist of a set of Microservice components, backend APIs, Rich UI, robust Eventing Platform and Data layer components utilising a wide range of modern technologies including:

  • Java, RxJava, SpringBoot
  • React and Node JS
  • Kafka, PostgreSQL and Couchbase
  • Docker, Kubernetes, Jenkins, Azure DevOps, Splunk, AppDynamics, New Relic
  • Azure Cloud

You will be responsible for

As a Software Development Manager within CFT team, your primary responsibility would be to build and maintain a passionate, engaged and effective development team of engineers. You do this through taking a deep interest in the people that report to you, making sure they are happy, motivated and challenged in what they are doing. You guide them to reach pragmatic technical solutions and keep yourself close to the code without becoming a blocker. You take ownership when things go wrong but celebrate success collectively.

Specifically, you will:

  • Foster the careers of the engineers reporting into you by finding opportunity for growth, coaching, addressing concerns and if necessary, implementing performance management.
  • Grow the capability of Tesco Technology by becoming involved in our engineering hiring and being passionate about building successful and diverse teams.
  • Work closely with Product Management to identify and minimise risk within an outcome and help prioritise and evolve a workable technical solution ready for delivery.
  • Represent Customer Fulfilment technology team within the wider technical discussions across different partner groups, constantly broadening your understanding of our technology landscape to increase the efficiency of your contribution.
  • Take ownership for the delivery of specific outcomes, or work across wider groups in conjunction with programme management to deliver more significant outcomes.
  • Take ownership of non-functional outcomes of Customer Fulfilment Components (e.g.FPS) capabilities and features, including performance, availability, reliability and security.
  • Continually look for means to evolve and improve our technology, processes and practices.

You will need

Experience relevant for this job:

  • Previous experience with management of software engineering teams of around 5 people in size.
  • Previous experience of having managed product development using agile methodologies
  • Hands-on experience of building and supporting reliable and operationally robust full stack and distributed Java applications / products
  • Any previous experience of having led a globally distributed software engineering teams would be a big plus.

Skills relevant for the job:

  • A high degree of emotional intelligence. You are aware of your own emotions, how you appear and can self-reflect on your actions. You can empathise with others and modify your behaviour and style accordingly.
  • Problem solving, analysis and computational skills. You are comfortable designing systems and reasoning about them. When solving problems, you take a thorough and logical approach to solving them and retaining ownership through to resolution.
  • Customer focus. You can find the right balance between outcome delivery and technical excellence. You place the needs of our customers above the needs of you and the team.
  • Written and verbal communication skills. You can communicate effectively and efficiently considering the nature of your audience




About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.