Marketplace Operations Manager

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

About Marketplace

Marketplace is a brand-new online venture for Tesco, crafted to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you will be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

As a creative pioneer and inspirational manager, you’ll be an innovative business developer. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Technology, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

You will be responsible for

• Work with sellers to manage onboarding onto the platform and product induction
• Manage a growing team of operations executives
• Support with technical expertise on different onboarding methods and the full end to end onboarding journey
• Manage the day to day operation, problem solving, escalating issues as required and seeking opportunities to improve our operations
• Drive problem solving including identifying the key issues and developing effective solutions to manage or mitigate risks
• Develop operations to improve our ways of working and create a smoother and more efficient onboarding flow

You will need

• Experience onboarding suppliers
• Experience of working in an online retail environment, ideally a marketplace
• The ability to quickly grasp and utilise multiple product systems
• Project management skills
• Experience of managing a team
• Technical skills in MS Excel
• Collaboration and communication skills as you’ll be working alongside stakeholders, suppliers and colleagues with varying technical experience

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they feel they meet every requirement highlighted in the job posting. At Tesco, we are committed to building a diverse, inclusive and authentic workplace for everyone. So if you’re passionate about this role, but your skills, experience or qualifications don’t match the job description exactly, we would encourage you to apply anyway. You might just be the right person for this role in our team!

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About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.