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Lead Product Manager – Personalisation

Job Reference tesco/TP/12170805/876475

This job has been closed.

Number of Positions:
Contract Type:
Closing Date:
Job Category:
Product Management
Business Unit:
GB Head Office

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 20% of base salary
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

This is a key and exciting role that puts you at the heart of how we personalise our customer journeys and experiences at Tesco. The personalisation product team are responsible for managing the product vision, strategy and development for Tesco’s core capabilities and associated API’s. These services enable us to tailor the Tesco experience to a customer’s individual preferences across both online and instore touchpoints.

This role will provide leadership and line management across a team of personalisation product managers; empowering and coaching them to focus on building the right capabilities to achieve best customer and business outcomes.

The Lead Product Manager will play a key role in defining the strategy, metrics, and roadmap for this space along with supporting the teams with prioritisation and delivery of shared outcomes.

You will be responsible for

  • A master practitioner of Product Management, you will coordinate, own, and prioritise development of existing and new personalisation capabilities
  • You will be experienced working in a quantitative product area helping define the right metrics and guiding a/b tests alongside our optimisation teams
  • Managing a team of product managers, ensuring they are empowered and set up to succeed coaching the team in best practices of agile product development
  • Strong technical skills with experience of working with APIs and machine learning approaches
  • Leading the development plans: shaping the overall strategy, defining, and prioritising requirements and working with the different business units to ensure their plans are integrated.
  • Work with other Product Managers, architects, and the development team to deliver the roadmap using agile methodologies: prioritising requirements, answering development questions, and resolving issues, always putting the customer first.
  • Proactively seeking improvements to our ways of working across the various teams involved in the development and ongoing management of our API platform portfolio.
  • Monitoring and understanding the potential of new technologies and business models, identifying, and developing new opportunities for Tesco.

You will need

Experience relevant for this job

  • Have proven success in leading a team of highly talented and driven product managers with examples of taking multiple ideas from conception to go-live through standard software product development lifecycle and measurable success across defined OKR’s
  • Proven domain expertise in the relevant functional area and/or a large complex domain
  • Experience of owning a problem space to then work with Data Science teams to define machine learning models from training to deployment
  • Efficient in stakeholder management and has ability to steer the team in the right direction by putting best team members in the most value generating priorities
  • Knowledge and experience of product management best practice and methodologies and strong technical acumen
  • Technically competent to influence and understand the solution context and approach and aid engineering in estimating the complexity of work being requested
  • Understands the impact Tech debt is causing and the value Tech upgrades can bring in, and can hold the objective conversations with your technology counterparts to prioritize it


Skills relevant for the job

  • Ownership, responsiveness, and commitment towards assigned work
  • Strong decision making and prioritisation skills, especially when multiple trade-offs are involved, and faster decision are required
  • Empathy and good listening skills to understand the needs/ pain points of your customers/ stakeholders
  • Great coaching skills and have successfully developed rock star Product managers under your leadership
  • Great people skills and can gain respect and trust of team members and others working with you



About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.