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Process & Controls Manager

Job Reference tesco/TP/14118400/876391

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Contract Type:
Shire Park, Kestral Way, Welwyn Garden City
Closing Date:
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Business Unit:
GB Head Office

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 20% of base salary
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

This is an exciting opportunity to join our Finance Change team!

The Programme Management Office (PMO) define, implement and enable the programme management environment. The Controls and Process Manager role will be critical to the success of the PMO function and the programme overall by supplying the expertise and support on the process and controls. The role is crucial to ensuring we manage and control change, provide quality assurance of programme delivery, manage RAIDDA, and progress the programme through the quality management process (flow).

You will be responsible for

  • Implementing and running Change Control process and Change Control Board to ensure changes to the baseline are impact assessed, discussed and (where approved) implemented. This includes working with the PMs to QA, log, request impact assessment, discuss and track implementation of the Change Controls.
  • Report on the Change Control KPIs to ensure visibility of the number and type of changes is given to Head of PMO and Programme Board.
  • Designing, implementing and running the Design Authority including the process to escalate from Change Control forums.
  • Taking responsibility for Quality Management at the 1st Line Assurance level, managing the internal controls and standards of the Programme. This includes validating quality of workstream deliverables, managing standards and controls, assessing ways of working to ensure they are collaborative and outcome-focused, and RAID mgt.
  •  Managing Risk, Assumptions, Isse, Dependencies, Decisions and Actionsl (RAIDDA) at the Programme Level. 
  • Owning the reporting of the Principal Group Risk - preparing material in line with Group Risk standards and validating with the relevant stakeholders ahead of submission.
  • Supporting the RAIDDA logs at the Project Level.
  • Implementing and running the RAIDDA meeting, to review RAIDDA items at a programme and organisational level.
  • Managing any RAID trees and ensuring the associated items are appropriately linked and updated in the logs. Tracking and providing insight and updating on the KPIs on a cadence agreed by the Programme Manager.
  • Supporting the Flow process, working with PM's to ensure meetings are set, artefacts are collected, attendees/delegates are briefed, pre-reads are circulated and actions/minutes are noted.
  • Managing and aligning with PlanView for any of the above as required.
  • Supporting and working collaboratively with the wider PMO and Finance Change function where needed.
  • Ensuring the standards at a Portfolio level are implemented and adhered to






You will need

  • Experience in the establishment and / operation of a programme based a PMO function
  • Solid understanding of PMO process, standards and governance; experience of operational management within a PMO function
  • Experience of planning and co-ordinating major transformational programmes in a Finance function
  • Experience of driving change using delivery methodologies
  • Ability to communicate with a broad range of stakeholders

Nice to have:

  • Programme or project management accreditation
  • Experience working in a retail environment 

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.