Resource Planning Manager

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme.
• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus 8 Bank holidays).
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution.
• Life Assurance - 5 x contractual pay.
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Click here to read more about the benefits we have available for our colleagues.

About the role

An opportunity has arisen for a Resource Planning Manager at our Customer & Colleague Engagement Centre (CCEC). This is a full-time position working 36 hours per week.

The successful candidate will lead our Resource Planners to ensure we are utilising all of the tools and resources we have available to execute the overall Resource Plan as efficiently as possible, while ensuring that the data contained in our planning tools and platforms is accurately maintained.

This role is based in our Dundee CCEC - hybrid working - minimum of 2 out of 5 days onsite each week.

There is a requirement to travel to other Tesco offices in the UK and our 3 Tesco Business Solutions (TBS) hubs in Budapest, Waterford and Bangalore as needed.  

You will be responsible for

• You will be responsible for
• Maintaining the accuracy and integrity of all information held within Workforce Management and planning systems, relating to scheduling and planning
• Ensuring the Resource Planning team deliver excellent service for all TBS CEC front line colleagues across all global locations, focusing on effective shift management, scheduling and planning
• Ensuring the administration of changes to WFM, other planning systems and schedules are accurate and delivered in a timely manner, balancing business needs and priorities
• Creating a culture of growth and development within my Team, supporting colleagues to be curious and brave in their decision making through effective coaching while managing performance and behaviours at an individual level
• Driving and championing continuous improvement, learning from the broader industry to create new and innovative planning opportunities
• Role modelling Tesco behaviours to create an effective working environment
• Building and maintaining strong and mutually beneficial relationships with internal CCEC stakeholders across both operations and other support departments
• Being an advocate of the role that an effective resource planning function plays in the day to day running of Tesco CCECs, championing the need for effective engagement around scheduling and planning
• Leading my area by delivering specific projects related to Resource Planning creating a foundation of success for my team
• Leading by example and supporting my team to follow our Business Code of Conduct and always acting with integrity and due diligence

Key people and teams you will work with in and outside of Tesco:

• CCEC Operations
• CCEC Support Teams
• External Recruitment Agencies

People, budgets and other resources I am accountable for in my job:

• WL1 Resource Planners

You will need

Operational skills relevant for this job:

• Strong data literacy
• Communication and influencing skills
• Leadership & People Management skills
• Planning & Project Management skills

Experience relevant for this job:

• Contact Centre experience, ideally in a planning function
• Previous leadership and people management experience
• Planning/Project Management experience

About us

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.