Product Manager - Orders & Returns

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Buy holiday salary sacrifice scheme (for salaried roles)
• Private medical insurance
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
• The right to request flexible working from your first day with us
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
• A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

Marketplace is a brand-new online venture for Tesco, designed to give our customers the opportunity to use our website and app to shop for a large range of third-party products in addition to the groceries they already know and love. As a Marketplace Product Manager within the Orders & Returns team, you will drive the creation and evolution of a high quality digital customer experience that enables your customers to effortlessly manage, track & return their orders.

You will play a key role in a cross-functional squad and will collaborate very closely with Engineering, Design, Research, Analytics, Business and API teams.  You will use research outputs, analytics, market and business insights, and multiple validation & experimentation techniques to build a roadmap focused on customer pain points and business opportunities, thus helping continuously improving our value proposition.

We are looking for a self-driven, motivated & experienced Product Manager to join our amazing product team within a fast-paced organisation. You will be making a direct impact to our customers' experience by creating an inspiring, yet simple, shopping trip with innovative features and capabilities.

You will be responsible for

• Contribute to the product vision, strategy and long-term roadmap for the product and execute it well by influencing stakeholders & working through dependencies across multiple products & teams.
• Accountable for the performance & adoption of the product and achieving the Outcomes and Key Results (OKRs).
• Understand key user personas, customers & stakeholders for the product and their pain points.
• Understand and demonstrate the features of the product to different audiences within and outside of the immediate team.
• Drive experiments against defined hypotheses, creating robust data-driven decisions on product improvements and their influence on product performance indicators.
• Understand product discovery and establish minimum viable product (MVP) for any new product or feature, collaborating with user experience (UX) and engineering teams to prototype and validate the MVP.
• Build and prioritise a strategic product backlog.
• Present your product and its capabilities & outcomes to other Tesco Product areas and teams at Tesco.
• Effectively document and explain new requirements to the engineering team using user stories with personas and acceptance tests and help the team in breaking down a complex piece of work or epic into smaller, deliverable chunks of value that can be delivered faster.
• Steer sprint & release planning sessions by working with the engineering counterparts to plan sprints & releases that deliver maximum business value in least effort.
• Prioritise coordinate and communicate the resolution of live product issues independently.

You will need

• Product Management experience in an eCommerce context.
• Proven track record of owning a product backlog, developing and executing product backlogs to achieve committed Outcomes & Key Results (OKRs)
• Experience in hypothesis building, experiments and A/B Testing to roll out product improvements.
• Understanding and experience of User Experience (UX) driven product developments.
• Ability to work independently.

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About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.