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Product Manager – Customer Present Payment

Job Reference tesco/TP/12170805/866876

Number of Positions:
Contract Type:
Closing Date:
Job Category:
Product Management
Business Unit:
GB Head Office

What’s in it for you

We’re all about the little helps. That’s why we give our wonderful colleagues bags of benefits. Including wellbeing services, an award-winning pension scheme and much, much more, our colleague reward package keeps on giving. And helps make every day a little better for you and your family. These include but are not limited to:

  • Annual bonus scheme of up to 20% of base salary
  • Holiday starting at 25 days plus a personal day (plus Bank holidays)
  • Buy holiday salary sacrifice scheme (for salaried roles)
  • Private medical insurance
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
  • The right to request flexible working from your first day with us
  • Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
  • A Colleague Clubcard for you & a family member (after 3 months of service), giving you access to lots of discounts in-store & online
  • Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want

Click Here to read more about the full range of benefits we have available for our colleagues

About the role

Tesco is one of Europe’s largest retailers and accepts over 2.5 billion customer payments per year. Our product vision is to make payment a reason for customers to shop more of Tesco, more often. The Product Manager will drive strategy and day-to-day execution of payment acceptance at the UK’s largest retailer. The Product Manager will be a domain expert at Tesco for customer payments taken instore, traversing partner and team boundaries, managing trade-offs, and able to collaborative confidently with both technical and non-technical audiences.

You will be responsible for

Our Payment product development teams are responsible for payment experience and processing for all Tesco markets globally. Our products are helpful, efficient, safe, and rewarding.


Our portfolio of payment products include card payment readers and cash acceptance instore, digital checkouts, payment gateways, payment history, and our Tesco wallet. We enable innovation as part of a Tesco Technology Retail Platform.


The Product Manager is empowered to deliver with speed and impact. They will initiate product discovery and identify opportunities to deliver increments that are desirable for customers and colleagues, technically feasible, and viable for the Tesco business.


They will be obsessive about the role of payments play in customers’ lives and how payments impact customers’ overall experience with Tesco. They will combine market, internal and customer perspectives, to create the insights, strategies and roadmaps that focus their team on the most important problems to solve for Tesco customers and colleagues.


The Payment product development team are a cross functional Agile team of engineers, product managers and programme managers, based within Tesco Technology. We work from office locations in the United Kingdom (London and Welwyn Garden City), India (Bengaluru) and Hungary (Budapest).


Be part of a payment and retail transformation. Join us!

You will need

  • Payments domain expert and well connected across the payments industry. A network that includes merchant cash or card acceptance in non-competing markets would be an advantage.
  • Has delivered change in a Retail environment (in-store)
  • Leadership of an API or platform product to create new lines of business
  • Efficient in stakeholder management
  • Able to influence and guide partner product teams
  • Business process mapping, workflow optimisation, human centred design
  • Technically competent to influence and understand the solution context and approach (legacy, tactical, strategic) and trade-offs in software development choices 
  • Built scalable, resilience transactional services as part of a wider service orientated architecture for multiple consumers and front-end apps to use, for example Tills
  • Demonstrates progress against Objectives and Key Results
  • Has taken multiple ideas through the software development lifecycle, from conception to go-live and ongoing optimisation




About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working.  Our offices will continue to be where we connect, collaborate and innovate.  If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.