One Stop - Business Support Coordinator Temporary 6 months

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

One Stop have the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. As such we would highly encourage you to submit your application as soon as you can.

About the role

At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team, you can make a difference to our business by:

•  Treating each other how they like to be treated.
•  Making things easier.
•  Working together as one team.
•  Making our customers at the heart of everything we do.

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

As a business we’re at our best when we’re connected and working together. We believe coming together in person enables us to deliver more effectively on our core purpose and provides stronger connection between colleagues, as well as with customers, and suppliers. It also allows us to truly experience the culture which makes One Stop a great place to work for all.  At One Stop we offer a flexible working pattern that will support us to connect more in person, whilst continuing to provide the flexibility that we know you value and maintain the benefits we have experienced from blended working. All colleagues will be expected to spend at least two days each week working in the office and should expect to come together more than this on a regular basis, as needed, on any given week, this will be driven by role, business priorities, workload requirements, or to enable us to work more effectively together. Please talk to us about what this means for you.

You will be responsible for

• I investigate complex queries that require in depth investigation raised by stores that are raised via the TBS Retail Helpdesk.
• I ensure queries on Zendesk are updated and responded to professionally and in a timely manner
• I am an escalation point for the TBS Retail Helpdesk where store queries are not being resolved by SOPs
• In the absence of my line manager, I am the point of contact for TBS Retail Helpdesk for issues effecting multiple stores, and I am responsible for deciding the actions to be taken including the communications required to the business /stores.
• I escalate issues I can’t resolve to my team leader or relevant colleagues / departments so that issues can be resolved quickly. 
• I provide support and assistance to Retail Field Managers or any colleagues from the wider business with queries relevant to the stores
• I gather data from stores or systems to help provide the information for myself or my Manager to make decisions – this may include outbound calls 
• I ensure I keep up to date with all store procedures, operations and up to date on latest retail communications to stores
• I constantly look for ways to simplify existing store processes share these ideas with my line manager 
• I manage the stores routine pad ensuring it is accurately updated.
• I liaise with for any ‘parts’ queries raised after the request has been placed with the parts team.
• I collate “bookwork” which is passed to Post room for sending to stores
• I create ‘store in a box’ for new stores in line with the pipeline.
• I provide support if needed on Customer Service queries 
• I action and resolve insurance queries in a timely and accurate manner which have been raised by solicitors, claims handlers, stores, customers or retail management 
• I use One Stop systems and liaise with other departments or store teams to obtain relevant information and collate evidence to allow the processing of insurance claims.
• I ensure that GDPR and data security regulations are complied with across ever element of my role.
• I carry out various administration roles for our head of retail operations to assist in their day-to-day movements, this will include but is not limited to, route planning, hotel booking, expenses and various other tasks

Skills

• In depth knowledge of the store EPOS system + the companies' cash and stock procedures
• Effective Communication skills
• Analysing & Decision-Making skills and a good problem solver
• PC Literate including excel,
• Organised, good at prioritising

You will need

To understand how we lead:

Believe in each other:

Building trust-based relationships

Caring for each other

Backing each other

Being clear on our shared purpose

Finding ways to work better together, driving end to end collaboration

Respecting & valuing each others expertise and contribution

Stay Curious:

Looking in different places for new ideas and perspectives

Being inclusive and giving everyone a voice

Wanting to learn more

Seeking to understand yourself and others

Embracing change and adapting to the opportunities and challenges it brings

Understanding how your work enables our purpose and strategy

Be Brave:

Taking responsibility for your decisions and making things happen

Pushing the boundaries by taking measured risks

Doing the right thing for customers, colleagues, communities & the planet

Speaking up when something doesn’t feel right

Being yourself and showing your vulnerabilities

Acknowledging when something doesn’t work; fail fast, share learnings, and move on

Live 20/80:

Doing only the few things that will make the biggest difference

Ruthless prioritisation

Finding creative ways to get there quicker and with less effort

Acting like it’s your own money, resource and time

Striving for progress over perfection

Using what’s already there, not always needing to reinvent

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighborhood. Open 7 days a week One Stop aims to meet the needs of all its local customers.

Since 2003 we have been a subsidiary of Tesco. With our stores situated throughout England and Wales, there’s sure to be a One Stop near where you live or work.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies