Lead Maintenance Manager

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:

• Annual bonus scheme.
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays).
• Retirement savings plan
• Great colleague deals and discounts, saving you money on everyday purchases, eating out and utility bills for the home.
• Opportunities to get on - take advantage of our ongoing learning opportunities and award winning training, to help you achieve the job and career you want.

Click here to read more about the benefits we have available for our colleagues.

About the role

As a Lead Maintenance Manager, you will be accountable for the Maintenance delivery, exceptional service, and store standards across circa 450 retail sites. Leading a team of up to 10 Maintenance Managers. Providing a safe, legal, and functioning estate for customers, Retail Colleagues & Stakeholders.

You will be responsible for

• Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:
• Lead and support the delivery of Maintenance across circa 450 stores whilst developing and driving safety Initiatives and campaigns that provide a functional, safe, and legal environment for colleagues and customers.
• Lead, engage and develop a diverse and inclusive team of up to 10 Maintenance Managers, circa 150 multi skilled technicians, constantly raising the performance standards everyday through regular 1-2-1s, and development/coaching, and performance related conversations.
• Take responsibility for personal development and teams’ development.
• Consistently review the workload and capacity of my team to ensure prioritization, efficiency, and business continuity.
• Ensure the delivery of financial control through excellent analysis and judgement
• Delivery of Fleet, Headcount, Overtime, Parts, General repairs, capital and budgets. Ensuring clarity on any forecast/budgetary changes
• Delivery of Critical Asset Availability through Daily Operational Review activity, by diagnosing, and recommending solutions to operational challenges, using specialist knowledge, and operational expertise, and resources, where appropriate.
• Support the delivery of Program and Project creation.
• Delivers plans from 3 months to one year with impact felt at 6 months.
• Delivering the company KPI`s and supporting improvement where they are not achieved.
• Communicate and build effective relationships with stakeholders and colleagues within internal and external functions.
• Manage expectations and escalations of SD`s and attend RD meetings, owning accountability for North / Central / South maintenance delivery.
• Ensuring compliance in any audit activities

Key People and Teams I work with in and outside of Tesco:

• Retail Leadership
• Maintenance Support
• Development Leadership
• Property Leadership
• Contractors
• Capital Teams
• Procurement
• Operational Risk and People Safety
• Leadership
• Automation Teams

People, Budgets and other Resources I am accountable for:

• Up to 10 Maintenance Managers
• Circa 150 Multi Skilled Maintenance Technicians
• Total budget circa £11M

You will need

Experience relevant for this role:

• Remote leadership of Technical Management teams
• Comparable Retail, Facilities or Manufacturing Maintenance management experience
• People leadership and Development
• Leading and Implementing change programs
• Technical and Maintenance Eng. appreciation/experience

Operational skills relevant for this job:

• Communication and stakeholder management
• Influencing and negotiation
• Change Management
• Leading a large and diverse remote team
• Analysis of complex data to come to timely decisions
• Building internal and external networks
• Risk management and strategic thinking
• Commercial and Business acumen
• Delivering Financial Budgets
• Service Delivery on a similar scale

About us

At Tesco Maintenance, it’s our people that make us one of the leading retail maintenance providers in the UK. We operate in over 3,500 Tesco and One Stop stores, distribution centres, Tesco banks and head offices, to deliver first class maintenance and engineering solutions and support.  

With our comprehensive induction and our technical competency plan, we invest in training for our field colleagues to have the right level of skills and expertise for each role to work safely and provide first-rate asset management across our estate. We create a culture where every colleague is competent, motivated and professional, maximising the level of support we offer to Tesco stores. 

From multi-skilled, to technically-savvy technicians, we’ve got it covered. Our Operations and Maintenance Managers span the entirety of the UK; technically-minded individuals who support our field engineers to get the job done.  Our Engineering team work to introduce a broad spectrum of award-winning new technological initiatives; from compliance testing to refrigeration, security to sustainability.  

Everything we do in Tesco Maintenance is focused on supporting continuous improvement to the overall shopping experience for our customers.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you - Everyone is welcome at Tesco.