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Head of Service & Operations (Service Management)
What’s in it for you
We offer excellent benefits that help make Tesco a great place to work! These include but are not limited to:
- Annual bonus scheme of up to 45% of base salary
- Car allowance of £7320 per annum
- Holiday starting at 25 days plus a personal day (and bank holidays)
- Private medical insurance offered through Bupa
- Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance at 5x contractual pay
- Buy as you earn and Save as you earn share schemes
About the role
For our day-to-day service, you ensure that we report on our performance to different technology and business functions and continuously improve our services You are a key stakeholder for the tools supporting service management and measure their efficiency and usage. You build strong relationships with wider stakeholders who consume the services Infrastructure provides As a budget holder, you are responsible for the commercial aspects of your team, and managing all associated resources.
You will be responsible for
The Head of Service Management is fully accountable for defining the Service Management strategy, its agile implementation for Infrastructure and ongoing execution. You will be part of the Infrastructure Service & Operations management team. As an effective leader and strategic thinker, you set a clear direction for our globalised Service Management Processes and ensure these are prioritised and adopted in stages by all relevant teams. Represent the Service Management team within Technology and Infrastructure. Multiple Service Management processes and understand how to design and introduce new processes that meet Tesco's needs and delivers value outcomes. Set strategy at a service level which interprets business requirements into clear KPI's with aligned SLA's
You will need
Expert knowledge (must have):
- Service & Operations in a global, distributed environment
- ITIL or Lean Six Sigma certification
- People Management
- Leadership Skills
- Excellent communication skills
- Excellent presentation skills
- Defining & implementing strategies
- Analytically strong
- Excellent Influencing skills
- Broad technical knowledge in a variety of platforms and systems relating to Service Management
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you - Everyone is welcome at Tesco.