Change & Adoption Manager

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

About the team

The Technology function at Tesco has established a Portfolio & Operations team at its heart.  The team is responsible for managing a diverse portfolio of technology initiatives to enable Tesco vision and strategy across the Group.

Within Portfolio & Operations, we have a well-established Change & Adoption Team whose mission is to empower our colleagues and suppliers to embrace and adopt change.  The team are responsible for managing the people side of change on the strategic initiatives within the Technology portfolio.

We recognise that change and adoption is a critical element of successful product development to ensure we realise benefits, so we are seeking a Change Manager with experience of, and passion for delivering effective, people-centred change, especially in a Technology environment.

About the role

The purpose of the Change & Adoption Manager role is to successfully manage and facilitate the people side of change from planning and implementation through to business as usual to ensure benefits are realised and the change is sustained.

The candidate will be part of the Change & Adoption team which also comprises of other teams including Product Operations, Design Operations, Portfolio Management & Communications & Events – it's a large team of c30 in total.  You’ll be expected to work on a broad range of projects, with a current focus of technology initiatives, that will require engagement with senior leaders and thought leadership in change and adoption across globally dispersed teams.

This role will balance exceptional delivery for internal customers on what matters, engaging teams, and colleagues, with the needs of the business.

You will be responsible for

You will be responsible for:

Reporting to the Head of Strategic Planning & Change you will be responsible for ensuring Tesco colleagues, across head office divisions, are empowered to lead, embrace and sustain changes to ways of working:

Change strategy: Design and deliver the end-to-end change management strategy for technology initiatives in alignment with our Change Framework to drive behavioural change and embed new business ways of working on policies, processes and products (systems). 

Change assessments: Undertake change management assessments that inform the people side of change throughout the life of technology initiatives.  Conducting change impact assessments, managing people risks and issues and audience capacity. Assessing the readiness for change of all stakeholders and impacted audiences, advising on activities to embed the change within the business. 

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans.  Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively. 

Change communications: Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand. 

Change training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions. 

People-focused: Be the ‘go to’ person for expertise on how to deliver and manage the people side of change.  Represent the end user throughout and understand their experience as a customer/user. Assist in the provision of transition support to a sustainable business as usual environment

You will need

Essential: 
•    Significant experience of defining and delivering people-centred change strategies within a large organisation and in particular, a Technology / Engineering team environment
•    Experience of delivering large, complex and multi-geographical behavioural/adoption change initiatives to embed new ways of working across broad groups of stakeholders 
•    Personal, relatable character, able to build relationships with a diverse set of stakeholders
•    Excellent communication skills (verbal, written and listening) 
•    Excellent MS Office skills 

Desirable: 
•    Ability to work with pace and ambiguity 
•    Self-starter with the ability to work autonomously 
•    Skills and passion for people and coaching 
•    Background in the retail and/or technology sector
•    Change qualification e.g. APMG Change Management or Prosci 
•    Project/Programme qualification e.g. APM/MSP
 

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you.  We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us about how this can work for you - Everyone is welcome at Tesco.