Marketplace Operations Manager

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

About Marketplace

Marketplace is a brand-new online venture for Tesco, crafted to give our customers the opportunity to use our website to shop for a wide range of third-party products in addition to the groceries they already know and love. Our initial focus will be on pet food, health and beauty products and alcohol, and as with other online marketplaces, sellers will fulfil orders directly. Join us on this exciting new journey, and you will be a key member of a hardworking, collaborative team that’s delivering on our promise to serve our customers, communities and the planet a little better every day.

Life on the team

As a creative pioneer and inspirational manager, you’ll be an innovative business developer. The key to the Marketplace team’s success will be its ability to work with many other teams in the wider Tesco family, including Finance, Digital Product and Online Operations. No two days will be the same as you become an expert in your area of the Marketplace model. We’re building Tesco’s future, and it’s a future shaped by you.

You will be responsible for

What you’ll do

• Work with sellers to manage onboarding, compliance and performance
• Manage a growing team of operations executives
• Manage the day to day operation, problem solving, escalating issues as required and seeking opportunities to improve our operations
• Drive problem solving including identifying the key issues and developing effective solutions to manage or mitigate
• Effectively use insight to understand customer needs, market trends and competitor activity to identify and influence opportunities
• Develop processes and methodology for operations

You will need

What you’ll need

• Superb data manipulation skills – this means you should be proficient with MS Excel
• The ability to quickly grasp and utilise multiple product systems
• Project management skills
• Experience of working in an online retail environment
• Excellent interpersonal and communication skills as you’ll be working alongside stakeholders, suppliers and colleagues with varying technical experience
• Experience of managing a team

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they feel they meet every requirement highlighted in the job posting. At Tesco, we are committed to building a diverse, inclusive and authentic workplace for everyone. So if you’re passionate about this role, but your skills, experience or qualifications don’t match the job description exactly, we would encourage you to apply anyway. You might just be the right person for this role in our team!

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About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.