Operations Executive - Marketplace (9 Month FTC)

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 20 days, rising to 22 days after 12 months, plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy As You Earn and Save As You Earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

As a Marketplace Operations Executive you will be crucial to our ability to help onboard & support third party sellers onto the Tesco Marketplace platform, to drive scalable growth by optimising and improving our product assortment.

Marketplace is a key pillar of our strategy to be 'Easily the Most Convenient' grocer, offering our customers the opportunity to shop a broad range of 3rd party products, alongside their core grocery basket, seemingly on Tesco.com. To support with building Marketplace, we are in need Online Executives who will help bring our strategy to life.

Does this sound like an exciting role to you? If so, we would love to hear from you! We are especially interested in hearing from you if you have experience in working in an Online and/or Multichannel/Omnichannel Environment, especially Retail.

You will be responsible for

• Developing and demonstrate sound technical and business understanding the new platform and what is needed to maintain a high bar for our customer experience on-site
• Use this knowledge to educate and support sellers to successfully launch and maintain their business on the platform
• Monitoring quality of Marketplace and identifying areas of improvement
• Establish and maintain audit processes for marketplace listings, ensuring sellers are adhering to guidelines
• Establish critical metrics for quality and build a regular reporting process to monitor these metrics
• Identify areas of improvement and opportunities for continuous development of the Marketplace proposition
• Be the subject matter authority for seller on-boarding and Marketplace catalogue
• Work with partner teams (CEC, product/tech) to investigate issues and identify solutions

You will need

Your Skills;

• Data Manipulation (Microsoft Excel/Reporting)
• Ability to quickly grasp solid understanding of multiple product systems (custom built or third party)
• Manage multiple tasks with competing priorities
• Project Management
• Continuous Improvement (CI)
• Good communication

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.