UX Research Manager - Shopping

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

• Line management: To line manage team members (currently 5 team members including mid and junior researchers), set objectives, ensure all team members are clear on their roles / responsibilities and supporting with professional / personal development (developing specialist skills where appropriate), support and guide them when they fall short, and make decisions when necessary.
• Project management: You are accountable for the quality of your team’s work the ways of working: any insights are based on evidence; ensuring that the team understand the problem; ensure the team effectively identify and understand the customer opportunities and ensure that the key stakeholders engage with UX research.
• Capability building: To drive ever deeper understanding of our customers by adopting a toolkit of research methodologies and ensuring the team can confidently conduct research to bring the voice of the customer to life as well as to demonstrate potential business impact. You will work closely with Research Manager’s/leads to take a key role in driving research capabilities and thus improving the maturity of research. You will also play a large role in evangelizing the team's capability and achievements to broader business and design org.
• Community: Continue team meeting rituals and events to help upskill researchers and create a space for sharing and collaboration to build the confidence as well as the skillsets of our researchers.
• Future thinking: Identify and track opportunities that are not in the current remit or scope of work projects.

You will be responsible for

• Line management: To line manage team members (currently 5 team members including mid and junior researchers), set objectives, ensure all team members are clear on their roles / responsibilities and supporting with professional / personal development (developing specialist skills where appropriate), support and guide them when they fall short, and make decisions when necessary.
• Project management: You are accountable for the quality of your team’s work the ways of working: any insights are based on evidence; ensuring that the team understand the problem; ensure the team effectively identify and understand the customer opportunities and ensure that the key stakeholders engage with UX research.
• Capability building: To drive ever deeper understanding of our customers by adopting a toolkit of research methodologies and ensuring the team can confidently conduct research to bring the voice of the customer to life as well as to demonstrate potential business impact. You will work closely with Research Manager’s/leads to take a key role in driving research capabilities and thus improving the maturity of research. You will also play a large role in evangelizing the team's capability and achievements to broader business and design org.
• Community: Continue team meeting rituals and events to help upskill researchers and create a space for sharing and collaboration to build the confidence as well as the skillsets of our researchers.
• Future thinking: Identify and track opportunities that are not in the current remit or scope of work projects.

You will need

• University degree of 2:1 or higher in human-computer interaction (HCI), a related field, or equivalent years of professional experience
• A talent for storytelling that manifest in strong written and spoken communication skills
• Expert-level knowledge in the field of UX research with at least 7 years’ experience of working as a UX researcher or research manager position.
• Considerable knowledge and hands-on experience with a wide range of qualitative and quantitative research methods and techniques (such as usability testing, ethnography, contextual enquiry, creation of user profiles personas, journey mapping, surveys, competitor analysis).
• Strong track record of research results impacting product strategy and development.
• Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organisation.
• Ability to collaborate with a wide set of stakeholders including designers, product managers, developers, and analysts.

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.