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Technical Programme Manager - Customer Fulfilment (UFC & CFC)

Job Reference tesco/TP/11331704/762168

Number of Positions:
Contract Type:
Working Hours:
Welwyn Garden City
Closing Date:
Job Category:
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

We have an exciting opportunity for an experienced Technical Project / Programme Manager to join our Technology Practice where you will work on our Fulfilment Programme.

The Tesco Fulfilment operation is a recognised world leader across the retail industry in making sure our customers can always get the products they want whether in store or online. With the largest online Grocery operation in the UK and spanning six countries globally. This is an outstanding opportunity to deliver valuable impact at scale, by reducing our operating costs or to enable our high-reaching growth plans through new propositions and automated fulfilment centres.

Our challenge is to create a strategic, scalable and user intuitive fulfilment platform to enhance and optimise resources and increase the end-to-end fulfilment efficiency. Delivering innovative step change and deploying new technologies, including Automation, AI and Robotics.

You will join our growing Product, Engineering and Programme teams in building the technology solutions needed to support and deliver our Customer Fulfilment UFC plan. In this role you will deliver increased value from our Fulfilment Platforms now and for the future. If you think you’re the person for the job, please apply!

You will be responsible for

  • Work with our Product and Engineering teams to prioritise and deliver valuable change
  • Handling and delivering change in automated Fulfilment centres:
  • End to End ownership of changes (internally and across different automation solutions) required to support new operating models in new UFCs (e.g. Trunking, Integrated Click & Collect etc)
  • Ensuring standardisation across all new and established UFCs. Standard release cadence and pipelines.
  • Automation changes in the existing CFC’s
  • Manage and forecast the budget for any given stream of work
  • Deliver sophisticated programmes with multiple business and technical risks that will affect the success of key Tesco business priorities
  • Build and supervise a plan to deliver the programme goals, including the technical implementation plan, focussing on unlocking business value
  • Foresee potential risks and issues, establish a process, facilitate discussion and handle critical issues
  • Effectively handle incidents, ensuring teams are updated with the right information to drive accurate decisions and conduct Post incident reviews, effectively communicate the output and follow up on the next steps

You will need

Key Skills and Experience

  • 2 - 6 years of experience delivering Technical Projects or Programmes
  • Excellent verbal and written communication skills, articulating sophisticated technical concepts to a diverse audience
  • Experience delivering agile projects/programmes through the entire Software development Lifecycle
  • Demonstrate resilience during incidents or change and continue delivery
  • Understanding of agile techniques to deliver world leading products.
  • Understand technical architecture to foresee the impact on dependencies, delivery timelines and implementation plans
  • Understand technology concepts such as CICD, DevOps, Cloud etc and able to grasp new ones quickly
  • Build positive relationships with supplier partners to deliver software, co-ordinate rollouts or installations, or professional services

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.