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Change Manager

Job Reference tesco/TP/6301980/730206

The job has expired.

Number of Positions:
Contract Type:
Working Hours:
Welwyn Garden City
Closing Date:
Job Category:
Product Management
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (and bank holidays)
  • Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
  • Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
  • Buy as you earn and Save as you earn share schemes
  • Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

The purpose of the Change Manager role is to successfully manage and facilitate the people side of change from planning and implementation through to business as usual to ensure benefits are realised and the change is sustained.

The candidate will be part of the Portfolio & Change Management Team which is c15 people and will be expected to work on a broad range of projects that will require engagement with senior leaders and provision of thought leadership in change management across teams.

This role will balance exceptional delivery for internal customers on what matters, engaging teams, and colleagues, with the needs of the business.

You will be responsible for

The Technology function at Tesco has established a Portfolio & Operations team at its heart.  The team is responsible for managing a diverse portfolio of technology initiatives to enable Tesco vision and strategy across the Group.

Within Portfolio & Operations, we have a well-established Change Management Team whose mission is to empower our colleagues and suppliers to lead and embrace change.  The team are responsible for managing the people side of change in the initiatives within the Technology portfolio.

We recognise that change management is a critical element of successful transformation and change delivery to ensure we realise our benefits, so we are seeking a Change Manager with experience of, and passion for delivering effective, people-centred change.

Reporting to the Head of Strategic Planning & Change you will be responsible for ensuring Tesco colleagues, across head office divisions, are empowered to lead, embrace and sustain change:

Change strategy: Design and deliver the end-to-end change management strategy for technology initiatives in alignment with our Change Framework to drive behavioural change and embed new business ways of working on policies, processes and products (systems). 

Change assessments: Undertake change management assessments that inform the people side of change throughout the life of technology initiatives.  Conducting change impact assessments, managing people risks and issues and audience capacity. Assessing the readiness for change of all stakeholders and impacted audiences, advising on activities to embed the change within the business. 

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans.  Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively. 

Change communications: Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand. 

Change training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions. 

People-focused: Be the ‘go to’ person for expertise on how to deliver and manage the people side of change.  Represent the end user throughout and understand their experience as a customer/user. Assist in the provision of transition support to a sustainable business as usual environment

You will need

  • Experience of defining and delivering people-centred change strategies within a large organisation
  • Experience of delivering behavioural change initiatives to embed new ways of working across broad groups of stakeholders
  • Personal, relatable character, able to build relationships with a diverse set of stakeholders
  • More than 5 years experience leading large, complex, multi-geographic behavioural change/adoption initiatives
  • Experience delivering behavioural change programmes in a Tech environment

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.