Data Analyst - Store Customer

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work!  These include but are not limited to:

• Annual bonus scheme
• Holiday starting at 25 days plus a personal day (and bank holidays)
• Great colleague discounts and deals, saving you money on everyday purchases, utility bills for the home and more
• Retirement savings plan – save between 4% and 7.5% and Tesco will match your contribution
• Buy as you earn and Save as you earn share schemes
• Opportunities to get on – take advantage of our ongoing learning opportunities and award-winning training to help you achieve the career you want

About the role

About The Analytics Team

The Product Analytics and Experimentation team sits within the Digital Product team in Technology function. Our mission is to deliver insightful and actionable data, through reporting, analysis, and optimisation; with a focus on establishing best-practice processes and enabling data-driven decision making across all product teams. The Groceries, Clubcard websites and apps, Tesco till, Colleague Apps and the newly launched Clubcard Plus propositions are amongst the digital products supported by our team

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Automating regular reporting to improve visibility of the reports and the data.
• Ensuring data quality and integrity by working on Data Warehouse and Analytics projects.
• Analysing the existing processes related to data-driven decision making; to map business reporting requirements to self-service business intelligence solutions.
• Supporting teams with different needs by creating regular business reports and interactive dashboards for a range of products and markets.
• Deep dive analysis in to key areas of the in-store business – Till and SAYS journey flows & how customers use different till types
• Supporting, analysing and visualising in-store till UI, SAYS application and Hardware data to understand areas for optimisation and where to prioritise initiatives
• Empowering teams to use self-service business intelligence tool to get the most of performance reviews and business insights.
• Be a key stakeholder for analytics and business teams on the systems, tools and best practices used.
• Working closely with the core analytics teams to share best practices and insights.
• Liaise with stakeholders, engineering, and tech colleagues to induct and automate additional sources of data to enrich self-serve dashboards.

You will need

This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.

Key Skills and Experience

You’ll need to have demonstrated experience of:

• Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Experience in digital analytics positions.
• University degree of 2:1 or higher in a quantitative discipline or relevant experience
• Commercial awareness.
• Being a champion of digital analytics tools (ideally Adobe Analytics).
• Using big data, business intelligence and data visualisation tools (ideally Hadoop and Tableau).
• Customer segmentation and statistical modelling techniques.
• Advanced data collection.
• ETL principles and tools (e.g. joins, Alteryx)
• Thinking at a conceptual level across several platforms (web, mobile and tablet apps).

Personal:

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter 
• Able to build solid working relationships with peers and senior leadership
• Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation. 

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move.  Our core purpose is “Serving our customers, communities and planet a little better every day”.  Serving means more than a transactional relationship with our customers.  It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves.  At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings.  We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.  We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you.  Everyone is welcome at Tesco.

We have recently announced that we are moving to a more blended working week – combining office and remote working.  Our offices continue to be where we connect, collaborate and innovate.  Talk to us about how this can work for you.

Note: Should you be successful in your application, your employment will be subject to and conditional upon you providing your bank account details on your agreed start date.