Technical Manager - Hot beverages and Cereals


The job has expired.

Number of Positions:
Contract Type:
Full time - permanent
Working Hours:
Shire Park, Welwyn Garden City, Hertfordshire
Closing Date:
Job Category:
Product Quality & Technical
Business Unit:
GB Head Office

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

  • Annual bonus scheme
  • Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
  • On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
  • Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
  • Life Assurance - 5 x contractual pay
  • Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
  • Colleague Clubcard (including a 2nd card for a family member) after 3 months service
  • Colleague Discounts:
    • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
    • 10% off One Stop
    • 10% off pay monthly & SIM only deals with Tesco Mobile
    • 20% off all F&F purchases
    • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
    • 25% off Tesco Café
    • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
    • 50% off health checks at Tesco Pharmacy
  • An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
  • Cycle to work scheme
  • Shuttle Bus Service to/from Welwyn Garden City Station to Welwyn Campus
  • Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
  • Our Employee Assistance Programme helps you deal with life’s challenges
  • Financial wellness - Tesco has partnered with experts to help you make the most of your money
  • Get involved in a range of fundraising activities with our long-term charity partners

About the role

Working as a Technical Manager, you will be responsible for the product safety, quality & legality in your own product area, whilst managing a wide breadth of product suppliers, located across the country and sourcing from around the globe.

This role is responsible for the management of two specialist sub-contractors.

The hiring manager for this role is Matthew Bandar

You will be responsible for

  • Ensuring products in area are safe, legal, responsibly sourced and meet the product brief, Tesco rules & policies
  • Being the expert in your field, achieving KPIs and supporting development of policy/protocol in your category
  • Minimising cost and risk throughout the supply chain and product range, ensuring appropriate controls are in place for consistency, legality and quality of products & packaging
  • Ensuring required Due Diligence documents are in place. Ensuring labelling is legal and factually correct
  • Monitoring all quality and customer feedback and implementing actions to resolve issues raised
  • Management & reduction of customer complaints, incidents (EPWs, recalls) and enforcement challenges in my area
  • Inputting product, process and improvement ideas into the Quality Improvement plans
  • The technical critical path for new products/product changes, working with suppliers and flagging risks 
  • Developing the strategy with Category teams, identifying and developing the best suppliers & sources
  • Ensuring suppliers have Technical and ethical audits as required, agreeing action plans to drive improvement
  • Managing and developing long term strategic partnerships with suppliers, improving processes, quality and value
  • Working closely with the natural work teams to ensure that programming is done on time and considers all geographical factors.
  • Developing and leading a high performing team, giving them the opportunities to be their best (if applicable)
  • Following our Business Code of Conduct and always acting with integrity and due diligence

You will need

  • Relevant experience/qualification(s) in a related area
  • Relevant product area knowledge/experience of delivering safe, legal, responsibly sourced, quality products to the customer
  • Knowledge of legislation and technical standards
  • Understanding of risk and risk assessment all through the supply chain.
  • Understanding of end to end Incident Management process
  • Customer focused
  • Strong Initiative with proactive ways of working
  • Personable and able build strong relationship and collaborate with all stakeholders and suppliers
  • Analytical; able to interpret data and make decisions, even if all facts are not available
  • Able to multitask and prioritise effectively
  • Agile and open minded in approach
  • Work well under pressure and to tight deadlines
  • Proficient use of Microsoft Office packages
  • Previous relevant experience and a proven, successful track record of delivering safe, legal and ethical products to the customer is essential

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues. It is part of what makes Tesco such a great place to work!

We are the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, we have a vast variety of roles and we are always looking for people who have a hunger to work with customers and colleagues across our exciting business. We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers.

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!

It remains that Shire Park is our central location for Head Office teams. We have recently announced that we will be moving towards a more blended working week – combining office and remote working.  Our base will be the office, where we connect, collaborate and innovate – and there will be the expectation for everyone to be in the office more often than not. For Head Office roles we therefore expect colleagues to spend a proportion of their time at our offices in Shire Park.

supportive of colleagues having conversations with hiring managers about what office presence will look like in the context of the role.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.