Online Operations Executive

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
• 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
• 10% off One Stop
• 10% off pay monthly & SIM only deals with Tesco Mobile
• 20% off all F&F purchases
• 20% off car, pet and home insurance at Tesco bank. T&C’s apply
• 25% off Tesco Café
• 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
• 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

About the role

Tesco Online is the biggest Online grocer in the UK and one of the largest in the world. Throughout the last 12 months, sales doubled reaching over £6 billion.

As Online Operations Executive you will maintain and drive change & initiative to the customer experience on UK & ROI Online Grocery website to ensure customers are receiving the best Online journey possible.

You will be responsible for

• Be the point of contact for live queries on the website, root cause and resolve in a timely manner. 
• Working closely with Customer Engagement Centre to help support live issues, along with Technical questions and feedback received from the customer.
• Ensuring that the right products are on the website for our customers, including managing the product induction for key new lines against defined targets and deadlines especially linked with the key seasonal/trade events.
• Support Product Managers/Owners by providing ideas & opportunities to innovate and develop current capabilities, working with the Online Ops Development team to push through ideas with analytical support.
• Supporting the Trading & Content teams by analysing the range availability and providing insight to enable more informed decision making on content placement and root causing any availability issues on key trading lines.
• Identify and seek to continuously improve current Operations tasks and processes.
• Walk the aisles to ensure that the customer shopping trip is right for the customer.
• Ensuring the smooth execution of trade and seasonal events on site by reviewing the operational elements of products, substitutions, and working with fulfilment teams to improve availability.
• Understanding end to end product journey – problem solving product related issues and ensuring documentation is kept up to date with any new knowledge and processes.

You will need

• Experience in working in an Online and/or Multichannel/Omnichannel Environment, especially Retail
• Collaborating with numerous stakeholders of varying technical/IT experience
•  Data Manipulation (Microsoft Excel/SQL)
• Ability to quickly grasp working knowledge of multiple product systems (custom built or third party)
• Microsoft Office, Teams and Outlook Suite
• Sharepoint administration & development skills
• Continuous Improvement (CI) Desirable
• Useful to know: SQL, Analytics (Adobe), Workload

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging.
Diversity and inclusion have always been at the heart of Tesco. It is embedded in our values: we treat people how they want to be treated. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.
Across the Tesco group we are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve.

NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.