Lead Technical Programme Manager - Store and Customer Fulfilment

About the role

The Tesco Fulfilment operation is a recognised world leader across the retail industry in making sure that customers can always get the products they want whether in store or online. With the largest online Grocery operation in the world, spanning 8 countries globally. This is an amazing opportunity to deliver valuable impact at scale, by reducing our operating costs or to enable our ambitious growth plans through new propositions.

Our challenge is to create a strategic, scalable and user intuitive fulfilment platform to maximize and optimise resources and increase the end-to-end fulfilment efficiency. Delivering innovative step change and deploying new Technologies, including Automation, AI and Robotics.

We have an experienced and growing Product, Engineering and Programme teams who are responsible for building the technology solutions needed to support and deliver the Store and Customer Fulfilment plan. The missing ingredient is you, a Technical Programme Manager who is able to work with multiple Product and Engineering teams to deliver increased value from our Fulfilment Platforms now and for the future.  Think you’re the person for the job, see below

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Deliver complex programmes with multiple business and technical risks that will impact the success of key Tesco business priorities
• Create and track a plan to deliver the programme goals, including the technical implementation plan, focussing on unlocking business value
• Manage dependences across platform and technology teams to deliver transparency and visibility for key outcomes
• Able to foresee potential risks and issues, establish a process, facilitate discussion and manage escalations
• Able to understand a technical architecture to be able to foresee the impact on dependencies, delivery timelines and implementation plans
• Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges
• Understand technology concepts, grasp new ones quickly and appreciate their implications on delivery
• Effectively manage incidents, ensuring stakeholders are updated with the right information to drive the correct decisions
• Conduct Post incident reviews, effectively communicate the output and follow up on the next steps
• Proactively identify problems, working closely with Product and engineering teams to quantify their impact and prioritise fixes
• Build positive relationships with supplier partners & external stakeholders to deliver software, co-ordinate rollouts or installations, or professional services

You will need

You’ll need to have demonstrated experience of:

• A proven record of accomplishment in delivering technology and/or infrastructure
• Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience
• Strong understanding and managing within an agile framework through the entire Software development Lifecycle
• The ability to influence without authority
• Strong Project, Stakeholder & Programme management skills
• Demonstrate resilience during incidents or change and continue delivery
• Understanding of agile techniques to deliver world beating products.

About us

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading retailer.

We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.

Joining us means playing a part in defining; building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.

If that sounds exciting then we would love to hear from you.

The position will be based at our Technology Centre in Welwyn Garden City, Hertfordshire.