One Stop - Estates Coordinator

What’s in it for you

At One Stop we value our colleagues just as much as our customers, and part of this is the benefits we offer:

• 10% Discount in One Stop & Tesco stores
• Discounted Tesco pharmacy services
• Discounted shopping website
• Free eye Test
• A great holiday package
• A commitment to your career development
• Community involvement and charity work
• Pensions Scheme

One Stop is a subsidiary of the Tesco Group but is operated as a separate business and as such benefits offered will differ between One Stop and Tesco.

About the role

At One Stop we aim to serve our local shoppers a little better every day, with a culture that is friendly, fun and where everyone is treated with respect, you have a really great place to work. As part of the team you can make a difference to our business by:

• Treating each other how they like to be treated.
• Making things easier.
• Working together as one team.
• Making our customers at the heart of everything we do.

We want you to understand the business inside out, we need you to live and embed our values and build great relationships with the amazing people across our business.

You will be responsible for

•Responsibility for issuing instructions on a day to day basis to resolve residential management issues via One Stop’s external managing agent.

•Gatekeeper for residential maintenance costs to ensure prioritisation and value for money.

•Assist with the implementation of the residential flats strategy.

•Assist in the implementation of the legal compliance strategy for flats to ensure residential tenants safety within our buildings.

•To provide comprehensive day to day administrative support for the Estates function.

•Legal documents are executed within given timescales and colleagues are notified of rent increases / new lease terms and actioned accordingly.

•Liaise with agents, landlords, tenants, solicitors to resolve minor queries.

•Manage the property database and ensure it is accurately maintained with latest relevant information as lease events occur.

•The main point of contact for administrative queries from external parties and internal colleagues.

•Responsible for notifying key stakeholders (internal & external) of store closures/transfers and resolving queries to ensure stores transfer/close to agreed schedule.

•Assist the Finance Team with the Innervision upload.

•Responsible for resolution of energy bill disputes (gas, electric, water) relating to residential flats, direct with utility companies.

•Track and resolve Landlord repairs issues in line with the escalation process.

•Maintain & develop the Landlord Repairs Tracker.

•Day to day point of contact for TM, Retail and landlords.

•Check/challenge excessive service charge and insurance invoices.

You will need

•Problem solving

•Completer/Finisher

•Attention to detail

•Strong interpersonal skills

•A good working knowledge of Microsoft Office based systems

•Excellent communication skills – must be good on the phone

•Strong multitasking

•Build relationships

Ability to influence

About us

One Stop Stores Ltd is a leading organisation in the UK Convenience Store market, we are owned by Tesco PLC but operated as a separate business.

One Stop is a retail convenience business with over 850 shops and a key focus on being the best store for customers in the neighbourhood. Open 7 days a week

One Stop aims to meet the needs of all its local customers. Since 2003 we have been a subsidiary of Tesco.

With our stores situated throughout England and Wales, there’s sure to be a
One Stop near where you live or work.