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Clubcard Proposition Manager - Part Time
Job Reference tesco/TP/4519434/579646
This job has been closed.
Number of Positions:
1
Contract Type:
Part time
Salary:
Competitive
Working Hours:
21
Location:
Shire Park, Kestral Way, Welwyn Garden City
Closing Date:
04/08/2020
Job Category:
Customer Propositions
Business Unit:
GB Head Office
What’s in it for you
We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:
- Annual bonus scheme where you can earn up to 3.5% of base salary
- Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
- On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
- Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
- Life Assurance - 5 x contractual pay
- Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
- Colleague Clubcard (including a 2nd card for a family member) after 3 months service
- Colleague Discounts:
- 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco
- 10% off One Stop
- 10% off pay monthly & SIM only deals with Tesco Mobile
- 20% off all F&F purchases
- 20% off car, pet and home insurance at Tesco bank. T&C’s apply
- 25% off Tesco Café
- 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
- 50% off health checks at Tesco Pharmacy
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
- Cycle to work scheme
- Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
- Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
- Our Employee Assistance Programme helps you deal with life’s challenges
- Financial wellness - Tesco has partnered with experts to help you make the most of your money
- Get involved in a range of fundraising activities with our long-term charity partners
About the role
In Clubcard Proposition we are responsible for building the strategy and propositions to keep Clubcard healthy, compelling and future-fit. We create reasons for our Clubcard members to continue to engage with our scheme and choose more of Tesco more often.
The Clubcard Proposition Manager is a key part of the team, working closely with the rest of the loyalty team including Operations, CRM and the Reward Partner team as well as a wider network of stakeholders. Creating and delivering compelling propositions for Clubcard to improve customer satisfaction, usage and to deliver business benefits for Tesco.
You will be responsible for
- Using your passion for loyalty, customers and insight to keep up to date with the latest loyalty and customer trends and competitor activity.
- Defining and developing current and future Clubcard propositions, including key transformation projects.
- Balancing customer and business needs and managing operational and technology dependencies.
- Using your flair for storytelling and your influencing skills to energise the business around your visions for each proposition.
- Building trusted relationships across the business and external partners, bringing together cross-functional teams to deliver propositions across the 6Ps.
- Work closely with agency partners to uphold the Clubcard brand in all communications and proposition development.
- Building strong working relationships inside and outside the loyalty team, with peers and leadership.
You will need
- Turning data into actionable insight
- Developing motivating propositions across the 6Ps
- Nurturing customer relationships
- Inspiring great work through great briefs
- Commercially savvy
- A customer-first mindset
- Highly collaborative
- Resilient under pressure
- Ability to communicate in a concise and credible way
- Great stakeholder management skills
- An inquisitive mind and motivated to lead and enable change
Experience relevant to this job:
- Loyalty/CRM experience, history of understanding customer relationships with retailers and brands.
- Experience of building and delivering propositions.
- Using insight to create engaging concepts.
- Commercially minded with an ability to put a business lens on customer propositions and understand financial levers.
- Cross group collaboration with a history of wide stakeholder management across Tesco.
- Experience of working in or with brand and execution teams.
About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.
Our core purpose is ‘Serving Britain's shoppers a little better every day’.
Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.
In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.
We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.
We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!
NOTE: Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details on your agreed start date.