Online Trade & Content Manager

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work.  These include but aren’t limited to:

• Annual bonus scheme where you can earn up to 3.5% of base salary
• Holiday starting at 25 days plus a personal day (plus 8 Bank holidays)
• On-site state of the art gym at our Welwyn Campus with discounted “Gympass” membership & free health checks via Nuffield Health
• Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
• Life Assurance - 5 x contractual pay
• Share Schemes – Join our ‘Buy As You Earn’ & ‘Save As You Earn’ share schemes after 3 months service
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service
• Colleague Discounts:
  • 10% increasing to 15% after every pay day for a four day period, off most purchases at Tesco (from April 2020)
  • 10% off One Stop
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • 20% off all F&F purchases
  • 20% off car, pet and home insurance at Tesco bank. T&C’s apply
  • 25% off Tesco Café
  • 50% off complete glasses purchases & free eye tests (other offers available) at Vision Express
  • 50% off health checks at Tesco Pharmacy
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Cycle to work scheme
• Shuttle Bus Service to/from Hatfield & Welwyn Garden City Station to Welwyn Campus & Hatfield Offices
• Opportunities to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want
• Our Employee Assistance Programme helps you deal with life’s challenges
• Financial wellness - Tesco has partnered with experts to help you make the most of your money
• Get involved in a range of fundraising activities with our long-term charity partners

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities and measures:

• Plan and develop online content ensuring exceptional delivery of events and campaigns for customers, based on seasonal, brand and proposition plans, as well as business and trade priorities. Working closely with Creative, Customer & Commercial teams, plan and optimise online content campaigns & trade plans to achieve our objectives and key results (OKRs) and address customer needs.
• Work closely with the media team and DunnHumby to monetise content where possible, whilst continuing to deliver a seamless customer experience.
• Ensure optimisation of Online content in consideration of the overall customer experience (e.g., alignment with digital marketing campaigns). Continuously improve performance of campaigns and events by drawing on a range of resources to spot trends and drive change.
• Support analytics reviews of content both in-flight (based on analysis of web metrics, internal and external marketing activity, business commercial changes and external factors) and post-event and use this data to inform optimisation and to develop insight for future content work.
• Work alongside Lead Trading and Content Managers to define and drive the online content strategy to achieve online sales and profit objectives, whilst preserving and building customer satisfaction.
• Confidently present and share work within the team and with key stakeholders in the wider business, showing how you have driven change, improved customer experience and grown sales and profit.
• Build collaborative relationships with digital product and technology teams to drive capability improvements for trade and content delivery. Plan and deliver a continuous range of A/B tests to feed into future content plans and strategies.
• Manage and develop direct report(s).

You will need

• Ability to understand and act upon key commercial & customer performance metrics
• Experience in a commercial environment
• Ability to spot opportunities and issues quickly and come up with a range of workable solutions
• Generating recommendations from analysis
• Interpreting information from multiple sources

Personal Skills

• Customer-focused
• Stakeholder management and collaboration
• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
• Able to build solid working relationships with peers
• Ability to demonstrate strong written and verbal communication skills
• A keen eye for detail
• Confident and driven

Desired Skills

• Team management
• Project management
• SEO
• CMS experience
• Omniture/Analytics software experience

About us

We are proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to serve our shoppers a little better every day. We strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range applicants from all walks of life, offering many varying working patterns across our business, and we would love to hear from you!

Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home, out shopping, on the move, anywhere in the world.

Our core purpose is ‘Serving Britain's shoppers a little better every day’.

Our business was built with a simple mission – to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them.

In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.

We want our customers to be inspired and whatever they are looking for, we’re finding bigger and better ways to provide it.

We need people who share our ambition to deliver for our customers; passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package and significant career development opportunities.

If that sounds exciting then we'd love to hear from you. We are currently looking for 2 positions, 1 permanent and 1 12 month fixed term contract. 

The position will be based at our Welwyn Garden City office.